Paid User Operation Executive (Arabic Speaking) - TikTok LIVE - Dubai
Responsibilities
TikTok LIVE connects creators and communities in real time, enabling interactive experiences and new monetisation opportunities. As part of TikTok's regional management and support function, the Regional Headquarters is seeking a Paid User Operation Executive to support TikTok group entities across the MENAT region. The role will support the development of regional creator-management strategy, training, performance analytics, policy implementation and operational governance, with local execution undertaken by the relevant operating entities.
Responsibilities:
- Develop a deep understanding of paid users' behavior patterns, spending motivations, and experience pain points; support the establishment of user segmentation, user tagging, and differentiated operation strategies.
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- Track core paid users' activity, retention, and spending changes; identify potential churn risks and drive recall, incentive, and user care actions.
- Collect and organize user issues related to recharge, payment, KYC, campaign participation, creator interaction, and benefit experience, and work with relevant teams to drive closed-loop resolution.
- Based on user feedback and data changes, consolidate user insights and provide actionable recommendations for operations, campaigns, and product optimization.
Qualifications
Minimum Qualification(s):
- Bachelor's degree or above, with experience in user operations, content operations, community operations, LIVE operations, gaming operations, platform governance, or related fields.
- Strong curiosity and empathy toward users, with the ability to understand paid users' real needs, emotional motivations, and behavioral changes.
- Basic data awareness, with the ability to identify issues through user behavior, activity, retention, and spending changes, and translate findings into operational actions.
- Strong learning ability, execution capability, and ownership; able to proactively drive issue closure in a fast-paced and ambiguous environment.
- Fluent in both English and Arabic to effectively collaborate with international and Arabic-speaking stakeholders.
Preferred Qualification(s):
- Experience in live-streaming, short-video, gaming, community, content platforms, or high-value user operations is preferred.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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