Operations Support Engineer NOC - USDS
Responsibilities
The USDS NOC team works with various internal teams to assist with Deployment procedures; deploying code and configuration changes. The NOC team also provides Tier-1 support for the various mission critical applications and services. In the near future, the NOC team will also be taking over monitoring aspects of various systems and services from other USDS teams as well.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities:
- Collaborate with internal teams to deploy software and configuration changes to servers, ensuring smooth completion with no impact to services
- Provide daily operational support for production systems and services
- Monitor system health and performance, promptly responding to incidents/alerts, and keep stakeholders informed on issue resolution.
- Participate in a 24/7 on-call rotation, with flexibility for night shifts, weekends, and overtime as needed.
- Provide Tier-1 support for mission-critical services in production.
- Develop and document processes to support team collaboration, knowledge sharing, and training.
- Implement configuration changes to applications and servers to align with business initiatives.
- Drive innovation by automating routine tasks to increase efficiency.
- Ensure the effective operation and maintenance of production systems.
- Assist in guiding and training fellow NOC engineers, to ensure the team has operational understanding of day to day tasks
- Lead project-based work, ensuring feasibility, progress, and timely completion.
- Review team workflows to identify areas for improvement.
- Analyze troubleshooting patterns, collaborating with relevant teams for long-term resolutions and increased NOC team efficiency.
Qualifications
Minimum Qualifications:
- Bachelor's degree in Computer Science or a related field is mandatory
- Experience in Linux/Unix server administration and application support is required
- Experience and familiarity in interacting with and providing support to Kubernetes, Docker/container technologies, microservice architectures, database technologies (Redis, MySQL, etc), web services (Apache, Nginx, etc), monitoring solutions (Grafana, Elasticsearch, etc)
- Strong analytical skills with strong written and communication abilities
- Proven ability to multitask, prioritize effectively, and perform well under pressure in a fast-paced environment
- Proficiency in automation to streamline day-to-day tasks
- Demonstrated ability to work effectively within a team as a team player.
Preferred Qualifications:
- Familiarity with incident review processes, to understand root cause of issues and follow-up to ensure proper fixes are deployed
- Experience with supporting big data technologies (Hadoop, Aparche Spark, Kafka, etc)
- Familiarity with networking, LAN, WAN, HTTP, HTTPS, DNS, SSH troubleshooting
- Comfortable partnering with cross-functional teams to understand servers/services setup, and work with them to come up with monitoring solutions based on best practice
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $129960 - $246240 annually.
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Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
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