Operations & Strategy Manager Graduate (TikTok Local Services) - 2026 Start (MBA)
Responsibilities
About the Team
With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.
In Local Service, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.
At the same time, Local Service creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.
We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.
Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.
About the Teams
TikTok's Local Services division is building the future of Online-to-Offline (O2O) commerce. We bridge the gap between digital discovery and real-world consumption through three core pillars:
- Dine-In: Focuses on the "0-1" expansion of our food and beverage ecosystem, managing merchant partnerships and building the infrastructure for local transaction growth.
- Creator Ops Management: Professionalizes the lifestyle content ecosystem, ensuring creators have the operational support and strategy to drive high-intent traffic to local partners.
- Strategy & Planning: Acts as the "central nervous system" of the department, identifying macro trends, optimizing cross-functional processes, and defining the long-term roadmap for the Local Services business.
Responsibilities
As an MBA Operations & Strategy Manager, you will be assigned to a core team but will work across the ecosystem to drive high-impact initiatives:
Strategic Planning & Analytics (Strategy Team)
- Market Intelligence: Conduct deep-dive analysis on the competitive landscape (O2O/F&B) and consumer behavior to identify new growth levers and white-space opportunities.
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- Business Transformation: Lead end-to-end strategic projects to optimize internal workflows, from incentive restructuring to cross-functional GTM (Go-to-Market) strategies.
- Performance Governance: Establish key performance indicators (KPIs) and data frameworks to track the health of both the merchant and creator ecosystems.
Merchant & Market Growth (Dine-In Team)
- Market Expansion (0-1): Identify and hunt for high-potential partnership opportunities within the local services sector (Food, QSR, and beyond).
- Consultative Partnerships: Manage a broad book of business, acting as a strategic advisor to help merchants adopt TikTok's integrated marketing solutions.
- Scalable Wins: Find "solutions that work" for one merchant and build the playbook to apply them across the entire category.
Creator Ecosystem & Content (Creator Ops Team)
- Incubation & Onboarding: Oversee lifestyle creator onboarding and operational workflows to enhance content production efficiency.
- Growth Strategy: Develop data-driven strategies to drive creator engagement and unique monetization opportunities within the local service space.
- Product Advocacy: Serve as the "voice of the ecosystem" for Product and Engineering teams to help refine our local services tools and ad products.
Qualifications
Minimum Qualifications:
- Education: Master of Business Administration (MBA) degree or equivalent advanced degree.
- Experience: 1+ years of professional experience in Management Consulting, Business Operations, Strategy, or Investment Banking.
- Analytical Rigor: Ability to use data to tell a story and persuade partners to adopt new digital strategies.
- Communication: Exceptional interpersonal skills with the ability to negotiate complex agreements and manage diverse stakeholders.
Preferred Qualifications:
- Industry Acumen: Familiarity with the digital advertising, O2O (Online-to-Offline), or social media landscape.
- Entrepreneurial Mindset: Experience in a high-growth startup environment or "0-1" project phase where ambiguity is the norm.
- Global Perspective: Experience working within international teams or managing cross-border business interests.
- Product Fluency: A strong interest in how product features (like Search, LIVE, and POI) drive user behavior and merchant ROI.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $75240 - $129200 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.