Operation Country Director - Global Payment - Luxembourg

Responsibilities

Team Introduction
PIPO Luxembourg is a dynamic, forward-thinking organisation at the forefront of the payments industry. We are seeking a highly skilled and experienced Senior Operations and Vendor Manager to join our dynamic and rapidly evolving FinTech organisation. As a critical member of our European team, you will play a key role in building and overseeing efficient, compliant, and scalable operations while managing vendor relationships in line with regulatory expectations.

This role requires a hands-on professional who thrives in fast-paced environments and is adept at managing complex operations. You will be responsible for operationalising processes, driving continuous improvement, and ensuring the seamless delivery of in-house and outsourced services to meet business and regulatory requirements.

Responsibilities
- Lead and manage operations governance and ensure adherence to regulatory deliverables, including interpreting and applying rules, policies, standards, and controls.
- Develop and implement robust management and operational reporting frameworks that provide actionable insights for senior leadership.
- Oversee intragroup and third-party outsourcing relationships, ensuring compliance with EBA guidelines, CSSF circulars, and other relevant regulatory frameworks.
- Conduct due diligence, manage SLAs, perform risk assessments, and maintain outsourcing registers in alignment with Luxembourg regulatory requirements.
- Ensure the operations function meets resilience and BCP requirements, including regular business continuity planning and testing.
- Lead efforts to strengthen operational resilience across systems and processes, preparing for potential disruptions effectively.
- Implement and oversee a structured change management process, ensuring smooth integration of new initiatives, technologies, and operational improvements.
- Foster a culture of continuous improvement, identifying and executing opportunities to optimize processes and enhance operational efficiency.
- Collaborate with global and cross-functional teams to align operational activities with strategic business objectives.
- Act as a liaison between technical teams and business executives, ensuring alignment and clarity on operational priorities.

Qualifications

Minimum Qualifications
- Experience in operations and vendor management within the banking, payment services, or FinTech industries.
- Demonstrated ability to build and scale operational frameworks in regulated environments.
- Proven track record of managing outsourcing and vendor relationships, including conducting due diligence and mitigating risks.
- Deep understanding of outsourcing and vendor management frameworks, operational resilience, and business continuity planning.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Excellent communication skills, including the ability to influence stakeholders across all levels and functions.
- Sound knowledge of Luxembourg regulatory requirements, particularly CSSF guidelines, AML/CTF obligations, and operational resilience.

Preferred Qualifications
- Extensive experience managing operations in a bank, FinTech, or payment-related industry.
- Familiarity with deploying and managing standard certification frameworks (e.g., ISO 22301, ISO 27001).
- Experience working with global teams and navigating diverse regulatory environments.
- Strong aptitude for motivating and developing talent within a high-performing team.