Music Product Operations Manager - TikTok Music (San Jose)

Responsibilities

The Music Content Solutions team supports the quality, reliability, and operational excellence of music content across the global music ecosystem. We work closely with internal teams and external partners to improve content workflows, strengthen quality standards, and ensure music-related materials are processed and delivered in a safe, scalable, and efficient way.

Our team focuses on building practical operational solutions for complex music content and copyright-related scenarios. By identifying recurring issues, improving processes, and partnering with cross-functional teams, we help enhance content quality, reduce operational risks, and support smooth collaboration across regions and time zones.

We are looking for a collaborative and detail-oriented Music Product Operations professional to support international music operations, drive quality assurance efforts, and help build scalable processes and tools for global music content workflows. This role sits within the Music Content Solutions department.

Responsibilities
- Work with the internal copyright operations team and rights holders to establish communication, collaboration, and appeal handling mechanisms;
- refine identification standards and detection capabilities to improve the quality of music assets.
- Be responsible for quality assurance for overseas music projects, covering pre- and post-release checks, risk identification, and exception handling to ensure safe and compliant releases;
- Document quality issue categories and resolution processes, and promote the development of tooling and automation capabilities to improve cross-team collaboration efficiency.

Qualifications

Minimum Qualifications
- Bachelor's degree or above with related product operations experience
- Familiarity with the music supply chain, copyright operations, or digital distribution processes;
- Strong data awareness and sensitivity to quality issues;
- Proficiency in Chinese and English is required to collaborate with global partners and key stakeholders based in Mandarin-speaking markets, where Mandarin is a primary working language

Preferred Qualifications
- Experience with overseas music projects or collaboration with rights holders is preferred.
- Strong project management skills
- Good teamwork and business-driving capabilities.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $76000 - $151200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.