Moderation Quality Assurance Supervisor - Thai Speaker

Responsibilities

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team
Global E-commerce Search: Our team is responsible for the US eCommerce search product, including making search strategies and search front-end interaction design. We focus on increasing income and creating a good e-commerce ecosystem.

Responsibilities
- Grow the local moderation quality assurance team and oversee their day-to-day operation for Ecommerce business
- Work with vendors to ensure quality targets are met by providing training programs and quality related refresher
- Lead a multi-language moderation QA team and act as the main point of contact for quality assurance and content quality assessment tasks
- Continuously evaluate outcomes, propose improvements for auditing procedures, and ensure a high level of productivity and quality
- Develop and maintain QA programs complementary to the quality system, corporate objectives and policies
- Report, analyse, and provide insights on our quality process
- Provide reports and support the Moderation QA Manager
- Responsible for localizing working processes and strategies, solving content concerns for local users with cross-functional teams such as content operations, product, engineering, legal and public relations

Qualifications

Minimum Qualifications:
- Bachelor's Degree or equivalent education/experience, advanced degree is preferred
- 2+ years experience working on content quality, safety or policy in a major tech or media company
- Recent and minimum 2+ years experience as Team Lead/Quality Manager/ Technical Lead
- Great people management skills and currently managing large multicultural teams with diverse skills
- Deep understanding of e-commerce compliance requirements and internet governance management
- Demonstrate good judgment, training and management skill
- Fluent in Thai is required as the role requires communication with the Thai market and fluency in English is also required as it is the working language.