Logistics Operations Senior Courier Manager , TikTok Shop UK

Responsibilities

About the Team
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We're currently seeking a Logistics Network Planning and Quality Control Manager to join our Europe Logistics Operations team, responsible for CBT solutions.

Responsibilities
Overseeing the logistics operation in the UK, including (but not limited) to import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; Responsible for end-to-end logistics performance from order created until delivered in different logistics modes;
Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers;
As of the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the biz before long fixing is in place, driving the result until change deployment;
Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed;
Manage day-to-day operations and local couriers operations, track record of high performance and team improvement.

Qualifications

Minimum Qualifications
Bachelor's degree or higher, preferably with engineering, logistics transportation, or operations management background;
Excellent understanding of any segment of logistics operation, including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;
Solid working experience and relationship in 4PL/3PL management, preferably with courier(s) in the UK market;
Self-motivated and results-driven, analytical, data-sensitive and data- driven;
Preferred Qualifications
Solid working experience in platform logistics in the UK, with deep understanding and working relationships with local major courier companies;
Fair understanding of e-commerce marketplace operation and governance policy;
Able to do short-term business travel within UK;