Logistics Operations Manager, FBT, TikTok Shop

Responsibilities

The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

We are looking for an operations manager to join our Fulfillment Operations team, responsible for the first mile pickup and last mile delivery management in Europe

Responsibilities
- Build and optimize the merchant-side pickup network in Europe, coordinating with local mainstream logistics service providers, designing pickup node layouts, improving regional pickup coverage and timeliness, and ensuring reasonable pickup cost control.
- Collaborate on end-to-end last-mile delivery operations, optimizing service provider allocation rules to maintain stable delivery fulfillment rates.
- Ensure strict compliance with European logistics regulations (e.g., dangerous goods), establishing operational compliance checks to mitigate policy and legal risks.
- Monitor key operational metrics, including pickup timeliness, delivery damage rate, and customer complaints. Use data analysis to identify pain points and implement process improvement initiatives.
- Coordinate with internal warehouse, merchant management, customer service teams, and European customers to resolve delivery-related complaints, enhance customer satisfaction, and ensure seamless "warehouse-pickup-delivery" operations.

Qualifications

Minimum Qualifications
- Bachelor's degree and above. Minimum 5+ years of experience in cross-border logistics or last-mile delivery operations management in the UK/Europe.
- Experience in building pickup networks or managing service providers in UK/Europe is preferred.
- Strong data analysis and cost control capabilities.
- Proven ability to design and implement operational optimization plans independently.