Logistics Operations Manager, CBT, TikTok Shop
Responsibilities
TikTok Shop is an innovative marketplace fully integrated into TikTok. It brings together online sellers, buyers and creators - all within TikTok to build a one-stop, seamless shopping experience and bringing more commerce solutions that further enable our community to discover and engage with what they love.
We are seeking highly skilled and experienced Allocation Solutions Manager to join the Collections By TikTok (CBT) logistics team. This role involves planning from our consolidation locations through to Middle Mile and Last Mile allocation via mutiple LSP's, leveraging data to drive change, building models to improve cost and leadtime. Creating strong relationships with logistics service providers and owning solutions to unlock new shipping lanes through the CBT program.
Responsibilities
- Responsible for the Collections By TikTok (CBT) First Mile(FM) and Middle Mile (MM) operations include improve job collection success rate, jobs per route, volume per route and reducing CPP for CBT.
- Managing capacity allocation, partnering with procurement, finance and strategy teams to align on forward thinking approaches that reduce cost and leadtime.
- Working with cross functional teams and external suppliers to consume data and supply data, improving operational intelligence. Managing the throughput and capacity handover from First Mile (FM) to MM/LM.
- Identify pain points, highlight challenges and recommend optimal solutions to deliver against KPI's. Build procedures and systems to gain better E2E performance for merchants and customers.
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- Solutions include but are not limited to internal system features, suppliers platforms, driver facing applications, internal shipment tracking software, consolidation operations network design, warehouse management system.
- Coordinate with internal and external teams, write business recommendations to propose change and ensure designed solutions are launched as planned with quality in mind.
Qualifications
Minimum Qualifications
- Bachelor's degree or above, more than 5 years of working experience in the UK/EU e-commerce warehousing and fulfillment industry. Familiar with FM consolidation, MM and LM or E2E Warehouse Operations.
- A previous stakeholder working or driving system changes, building from scratch is a bonus, including allocation models and FM consolidation network design.
- E-commerce thinking, customer-oriented, spirit of exploration, strong sense of responsibility, strong data analysis skill and project management skill, and rich experience in cross-functional communication and coordination.
- Data oriented with experience in creating logical planning models based on validated assumptions, with a preferred skillset in SQL or Python.
- Able to write comprehensive documentation, having prepared business cases with recommendations for significant changes is a must - (Case Review/Light BRD might be requested on interview).
Preferred Qualifications
- Data centric with strong analytical skills: capable of building models to identify trends, use historical learnings for future planning to mitigate risk.
- Excellent problem-solving skills: capable of identifying, assessing, writing and discussing risks with recommendations for improvement with the intention of solution design and delivering results.
- Managing product lifecycle: Proven background or skillset to build or support product development teams, strategic forward thinking with experience ownership of metrics and roadmaps with mid/long term goals.
- Excellent stakeholder management skills: Collaborate with cross-functional teams and external contractors to set clear expectations, align project priorities and milestones, drive accountability for metric and ops KPI's.
- Strong change management skills: Capable of processing requests, adapting processes, handling timelines and building supporting mechanisms for change.
- Self starter, proven track record of owning and driving significant metric shifts that contribute to larger business goals.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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