Localization Operations Intern (TikTok Shop) - 2027 Start

Responsibilities

Team Introduction
Our TikTok Shop Localization team is the bridge that connects our global e-commerce products with users around the world. We ensure that every piece of content feels engaging, and culturally relevant. As a team, we operate at the intersection of linguistic excellence (driven by our Language Managers) and operational efficiency (driven by our Localization Program Managers).

We are looking for talented individuals to join us for an internship. Our internship program offers students hands-on experience, industry exposure, and opportunities to apply their knowledge to real-world challenges while building a strong foundation for personal and professional growth.
Interns will gain practical experience, explore potential career paths, and participate in social events, learning programs, and development workshops alongside industry professionals.
Candidates may apply to a maximum of two positions across Our Company and its affiliates globally. Applications will be considered in the order they are submitted.
Applications are reviewed on a rolling basis, so we encourage you to apply early. Please clearly state your availability in your resume, including your start and end dates.

Responsibilities
- Asset Management: Assist in cleaning, formatting, and updating core linguistic assets, including Translation Memories (TMs), Glossaries, and Style Guides.
- Query Management: Help triage, track, and route linguistic queries from external translation vendors and internal stakeholders to the appropriate Language Managers.
- Quality Assurance (QA) Support: Assist in preparing Language Quality Assurance (LQA) tasks, compiling LQA scorecards, and formatting feedback reports for our vendors.
- Research: Conduct ad-hoc cultural or linguistic research to support LMs in defining terminology for new e-commerce features.
- Project Coordination: Assist LPMs with project setup, file preparation, and translation task handoffs.
- Tracking & Reporting: Monitor project statuses, flag potential delays, and help maintain localization schedules.
- Cross-functional Support: Act as a point of contact for basic localization requests from cross-functional teams, ensuring they provide the correct context and files before kicking off projects.
- Workflow Optimization: Collaborate with LPMs to identify bottlenecks, iterate on processes and boost overall operational efficiency.

Qualifications

Minimum Qualifications:
- Education: Currently pursuing a Bachelor's or Master's degree in Translation, Localization, Linguistics, Communications, Business Operations, or a related field.
- Tech-Savvy: Comfortable learning new software or AI skills quickly.
- Analytical & Organized: Ability to multitask and prioritize in a fast-paced environment.
- Proactive Communicator: You aren't afraid to ask questions, propose process improvements, and collaborate with team members across different time zones and different cultural backgrounds.

Preferred Qualifications:
- Tech-Savvy: Familiarity with Translation Management Systems (TMS) or CAT tools is a strong plus, but not required.