LIVE Policy Manager, Quality & Risk - Trust and Safety
Responsibilities
About the team
The Trust & Safety Policy team develops, reviews, and implements the policies and processes that underpin our Community Guidelines to promote a positive and safe environment for all of our users and content creators to enjoy and express themselves.
About the role
As a LIVE Policy Manager on the Quality & Risk team, you will work on a product policy team focused on the TikTok LIVE content ecosystem team with a mission to develop policies and manage content intervention strategies to positively impact TikTok LIVE.
You are passionate about user safety, wake up excited to make an impact in millions of people's lives, and switch readily from thinking strategically about policy development and iteration to managing tactical enforcement decisions. Your background and professional expertise are grounded in areas related to internet policy and user safety. You also have experience bringing out the best in your colleagues and fostering a collaborative working style in a fast-paced and dynamic environment.
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You will work closely with various internal partners, including other members of Trust & Safety, Product teams, and Legal. In addition to policy development and enforcement strategies, you will also support internal teams that identify, triage, and remove violative content globally.
Responsibilities
- Strategic Quality Leadership: Develop initiatives to help drive alignment and quality improvements for both human and AI based moderation systems
- Root Cause Analyses: Lead comprehensive RCA processes to address systemic moderation accuracy issues
- Performance Analytics: Run analyses of issues within our content space, and partner with other policy, product, and operations teams to develop strategies and solutions to improve performance. Track performance improvements.
- Quality Initiatives: Lead and implement projects that seek to find efficiencies and other systematic improvements for moderation quality.
- Cross-functional Partnership: Represent T&S and collaborate with cross-functional teams on quality-driven policy updates
Qualifications
Minimum Qualifications
- 5+ years of experience in policy development and/or policy enforcement within the technology, social media, or content platform industry.
- Bachelor's or Master's degree in public policy, politics, law, economics, behavioral sciences, or a related field.
- Strong oral and written communication skills, with the ability to translate complex or ambiguous issues into clear, structured guidance.
- Excellent analytical reasoning and problem-solving capabilities.
Preferred Qualifications
- Proven experience working cross-functionally and managing projects in fast-paced, ambiguous environments.
- Experience collaborating with international stakeholders across multiple time zones and cultural contexts.
- Demonstrated ability to influence and persuade stakeholders at multiple levels of seniority.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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