LIVE Operations Manager (Portuguese) - TikTok LIVE - London

Responsibilities

About the Role
The LIVE Operations team is obsessed with everything to do with TikTok LIVE. Our mission is to continually champion and optimize TikTok LIVE by empowering creators and agencies to build a creative, engaging, and safe space for all users.

We are seeking an enthusiastic Portuguese-speaking Operations Manager - the first role of its kind to launch and establish the TikTok LIVE ecosystem in the Portuguese-speaking market. You will play a pioneering role in defining the market entry strategy, developing partnerships with live-streaming agencies, and scaling the creator ecosystem from the ground up. This is a high-impact role that requires operational excellence, strong stakeholder management, and a deep understanding of the influencer and live-streaming landscape. You will be instrumental in shaping TikTok LIVE's local operations model and driving its long-term success.

Responsibilities:
- Lead the launch of TikTok LIVE creator and agency operations in the Portuguese-speaking market, establishing foundational processes and partnerships.
- Identify, recruit, and manage collaborations with creator and agencies, MCNs, and organizations that represent or work with live-streaming creators.
- Manage and develop long-term relationships with agencies to drive creator acquisition, retention, and performance.
- Build and implement operational frameworks, policies, and educational materials for agencies in partnership with cross-functional teams.
- Provide strategic and operational guidance to agencies on creator training, content quality, and performance optimization.
- Oversee data-driven performance reviews, ensuring creators/agency targets and platform standards are met.
- Collaborate with internal teams (product, data, policy, and operations) to ensure smooth coordination and alignment across all market activities.
- Analyze key metrics to identify trends, challenges, and opportunities for ecosystem improvement.
- Act as the subject-matter expert for the Portuguese-speaking LIVE creator and agency ecosystem, offering insights and recommendations for regional growth.

Qualifications

Minimum Qualifications:
- Bachelor's degree or above.
- Minimum 4 years of experience in account management, sales, or revenue-focused roles
- High Fluency in Portuguese and English written and spoken, to effectively manage Portuguese-speaking agencies and creators.
- Proven experience working with influencers, agencies, or within the live-streaming or entertainment ecosystem.
- Demonstrated ability to manage complex operational processes and multiple stakeholders.
- Strong data analysis and problem-solving skills.
- Comfortable working in a fast-paced, evolving environment.

Preferred Qualifications:
- Preferably with a strong focus on campaign planning and strategic operations
- Entrepreneurial mindset and experience launching or scaling new markets or operational frameworks.
- Familiarity with TikTok LIVE or other creator monetization platforms.