LIVE Infra & Governance Project Intern (EU TikTok Shop LIVE) - 2026 Start (BS/MS)

Responsibilities

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.

TikTok Shop is an innovative marketplace fully integrated into TikTok. It brings together online sellers, buyers and creators - all within TikTok to build a one-stop, seamless shopping experience and bringing more commerce solutions that further enable our community to discover and engage with what they love.

We're looking for a proactive, detail-oriented intern to support the EU TikTok Shop LIVE central team on LIVE infrastructure support, seller governance operations, and traffic/data diagnostics. You'll help improve merchant experience by reducing misjudgements, accelerating issue resolution, and turning complex signals into clear insights and action plans.

This role is a great fit for someone who enjoys combining ops rigor + analytical thinking, and who's comfortable working cross-functionally with policy, moderation/quality, product, and algorithm teams.

Key Responsibilities
- Governance violation case operations & quality improvement
- Collect, standardize, and summarize LIVE violation cases (e.g., suspensions, restrictions, misjudgements) into reusable case libraries.
- Identify recurring patterns and high-risk scenarios; draft clear insights and recommendations to improve review quality and consistency.
- Support escalations and follow-ups with relevant stakeholders; track progress and ensure closure with strong documentation.
- Merchant experience improvement
- Support building playbooks/FAQs/guidance for common governance scenarios to reduce merchant confusion and repeated issues.
- Help monitor merchant feedback and pain points; translate them into structured problem statements and actionable next steps.
- Traffic & performance diagnostics (data analysis + case studies)
- Conduct basic-to-intermediate analysis on LIVE traffic and performance signals
- Build case studies to investigate traffic anomalies and support root-cause analysis (policy/governance, product, or algo-related).
- Cross-functional collaboration
- Partner with internal teams to align on problem definition, evidence packages, and solution tracking.
- Communicate findings clearly in written updates and meeting notes.

Qualifications

Minimm Qualifications
- Currently pursuing a Bachelor's/Master's degree in a relevant field (e.g., Business, Economics, Data/Stats, Computer Science, Social Science with strong quantitative focus).
- Strong structured thinking and attention to detail; able to handle ambiguity and turn messy information into clear outputs.
- Good analytical skills: comfortable with Excel/Google Sheets; ability to work with metrics and build clean trackers.
- Strong written communication in English; able to summarize complex cases clearly and concisely.
- Ownership mindset: reliable follow-through, good stakeholder management, and strong documentation habits.

Preferred Qualifications
- Experience with SQL / Python (basic is fine) or BI tools (Tableau/Looker/Data Studio).
- Prior experience in Trust & Safety, governance, moderation, marketplace platforms, or operations.
- Familiarity with e-commerce or livestreaming ecosystems and common fraud/abuse patterns.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy