LIVE Infra & Governance Project Intern (EU TikTok Shop LIVE) - 2026 Start (BS/MS)
Responsibilities
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.
TikTok Shop is an innovative marketplace fully integrated into TikTok. It brings together online sellers, buyers and creators - all within TikTok to build a one-stop, seamless shopping experience and bringing more commerce solutions that further enable our community to discover and engage with what they love.
We're looking for a proactive, detail-oriented intern to support the EU TikTok Shop LIVE central team on LIVE infrastructure support, seller governance operations, and traffic/data diagnostics. You'll help improve merchant experience by reducing misjudgements, accelerating issue resolution, and turning complex signals into clear insights and action plans.
This role is a great fit for someone who enjoys combining ops rigor + analytical thinking, and who's comfortable working cross-functionally with policy, moderation/quality, product, and algorithm teams.
Key Responsibilities
- Governance violation case operations & quality improvement
- Collect, standardize, and summarize LIVE violation cases (e.g., suspensions, restrictions, misjudgements) into reusable case libraries.
- Identify recurring patterns and high-risk scenarios; draft clear insights and recommendations to improve review quality and consistency.
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- Support escalations and follow-ups with relevant stakeholders; track progress and ensure closure with strong documentation.
- Merchant experience improvement
- Support building playbooks/FAQs/guidance for common governance scenarios to reduce merchant confusion and repeated issues.
- Help monitor merchant feedback and pain points; translate them into structured problem statements and actionable next steps.
- Traffic & performance diagnostics (data analysis + case studies)
- Conduct basic-to-intermediate analysis on LIVE traffic and performance signals
- Build case studies to investigate traffic anomalies and support root-cause analysis (policy/governance, product, or algo-related).
- Cross-functional collaboration
- Partner with internal teams to align on problem definition, evidence packages, and solution tracking.
- Communicate findings clearly in written updates and meeting notes.
Qualifications
Minimm Qualifications
- Currently pursuing a Bachelor's/Master's degree in a relevant field (e.g., Business, Economics, Data/Stats, Computer Science, Social Science with strong quantitative focus).
- Strong structured thinking and attention to detail; able to handle ambiguity and turn messy information into clear outputs.
- Good analytical skills: comfortable with Excel/Google Sheets; ability to work with metrics and build clean trackers.
- Strong written communication in English; able to summarize complex cases clearly and concisely.
- Ownership mindset: reliable follow-through, good stakeholder management, and strong documentation habits.
Preferred Qualifications
- Experience with SQL / Python (basic is fine) or BI tools (Tableau/Looker/Data Studio).
- Prior experience in Trust & Safety, governance, moderation, marketplace platforms, or operations.
- Familiarity with e-commerce or livestreaming ecosystems and common fraud/abuse patterns.
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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