Listing Governance Associate Graduate (TikTok Shop Governance & Experience) - 2026 Start (BS/MS)

Responsibilities

About our team
TikTok Shop's Governance and Experience (GNE) team is a global, mission-driven group dedicated to building a safe, fair, and seamless marketplace for users, sellers, and creators. Behind every transaction, we shape trust policies, engineer intelligent systems, and design secure, intuitive user journeys that protect the integrity of the platform and enhance the e-commerce experience for millions every day.

We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.

Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

What makes our graduate track unique?
Our graduate track is designed to develop cross-functional talent with deep expertise in governance and experience, while also cultivating broad, cross-domain understanding.

Within your first year, you'll rotate into carefully selected cross-functional teams, broadening your perspective, sharpening your problem-solving skills, and developing leadership skills to drive meaningful impact across the business. Each rotation's duration and pathway are thoughtfully designed to help you connect the dots across business areas, grow strategically, and build the versatility needed to thrive in a fast-evolving environment.

You'll get to:
- Go deep and go broad - Develop cross-functional agility and understanding to adapt to evolving markets and accelerate your growth.
- Solve real problems with global impact - Contribute to projects that shape the experience for millions of users and sellers around the world.
- Build what doesn't exist yet - shape new systems, processes, and policies in a fast-scaling business.

What's this role about?
As a Governance & Experience Associate, you will be part of a regional team supporting compliance and strategy operations. This entry-level role is designed for early-career professionals eager to learn and grow within the e-commerce governance space. You'll contribute to meaningful initiatives while rotating across multiple domains.

Examples of what you'll work on:
1) Support with Market Policy Research
- Support in gathering and summarising e-commerce regulations, product compliance requirements, and industry trends across SEA and global markets.
2) Support Policy Documentation & Communication
- Help draft, localise, and organise product listing policy documents. Assist in preparing internal guidance and training decks for cross-functional teams.
3) Conduct Data Checks and Support Analysis
- Monitor metrics, and support deep-dive analysis to identify irregular trends, uncover root causes, and contribute insights that inform product listing policy improvements and enforcement strategies.
4) Review and Escalate Edge Cases
- Assist in reviewing real cases, helping identify grey areas, and escalating to senior team members where needed.
5) Cross-functional Collaboration
- Participate in team discussions with key cross-functions at improving listing quality, seller education and governance enforcement.