Labeling Quality Analyst - Search Ads - Trust And Safety - Japan
Responsibilities
Our Trust & Safety team's commitment is to keep our online community safe. We work hard to make sure the platform is protected and able to provide the best experience for all of our users.
Our Search Operations team supports our efforts to address objectionable or disturbing content, which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
- Be responsible for data labeling project policy and guideline localization, implementation, and clarification for labeling teams to ensure accurate understanding of the policies and guidelines
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- Ensure project quality via routine-timely inspection of labeled data, conducting analyses, and formulating action plans to improve quality
- Manage communications to ensure alignment, which includes, but is not limited to, both internal and external recurring project syncs and calibration meetings with the labeling team to support the appeal process (e.g. analyze diff cases, offer solutions and suggestions to resolve misalignments to improve accuracy)
- Support the training and go-live process of the labeling team, including holding follow-up explanation sessions as needed, correcting test results, and handling Q&A
- Generate performance reports via analyzing, reviewing, and assembling project metrics / data
- Work closely with cross-functional stakeholders in order to provide feedback including on data quality / SOPs / policies / and guidelines
- Additional compatible and related responsibilities which are not necessarily listed above
- Based on business requirements, you may be moved between projects
Qualifications
Minimum Qualifications:
- This role will be based in Tokyo, Japan
- Bachelor's degree or above
- Japanese fluency and English proficiency as content and data will be in Japanese and English
- 1+ years of work experience or equivalent knowledge
- Excellent communication and data analysis skills, experience in cross-team collaboration, eager to learn
- Proficiency with common office software, able to manipulate spreadsheets
- An in-depth understanding of local culture and familiarity with the Internet usage habits of local users
Preferred Qualifications:
- Familiarity with RCA methodology or labeling experience is a plus
- Willing to work with sensitive issues, including but not limited to violence or sexual content
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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