Key Account Client Solutions Manager Graduate (Global Business Solutions) - 2026 Start (BS/MS)
Responsibilities
About the team
Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.
We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.
Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.
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Consulting for Clients and Internal Stakeholders
- Focus on delivering solutions, covering areas such as product adoption, strategy and/or optimizations to help clients link their marketing objectives to their business goals
- Keep up to date with product developments, market landscape, vertical movements and competitor activities to give clients, their agencies, and internal teams a holistic view of what next steps to take
- Build Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions
- Drive and facilitate the adoption of Pixels, MMPs, TikTok Shop where applicable
- Put together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forward
- Establish the value of TikTok as a part of a brand's media mix and communication strategy
Account Management, Campaign Management & Reporting
- Manage and grow post-sale relationships with brands and their corresponding agency teams, taking a role in steering account growth and success
- Sense check/challenge media plans and provide suggestions to set clients up for success
- Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business.
- Own conversations around Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment
- Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits
- Proritising tasks by urgency level and impact in alignment with Brand Partnerships Managers
Stakeholder Management & Revenue Impact
- Build trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts
- Understand the scope of various cross functional teams and whom to approach for what purpose
- Push through product adoption, programs and packages built around specific company or market level priorities
- Have an equal stake in Account & Opportunity planning, and working together with the Brand Partnerships team to come up with innovative solutions and strategies
- Track revenue attainment and impact of client activities on Book of Business, individually and as a team
- Share client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings
Qualifications
Minimum Qualifications:
- Experience in account management/client services roles in digital marketing, with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge.
- Good understanding of digital media and marketing landscape; specialized vertical knowledge in industries a plus
- Experience in an in-house marketing function, advertising agency or platform client solutions experience preferred,
- Solid understanding of media metrics, their implications and corresponding studies,
- Experience in managing branding and performance advertisers with complex and scaling challenges across multiple markets
- Proficient in Excel, dashboarding or similar skillsets
- Detail oriented, analytical and a creative problem solver
Preferred Qualifications:
- Familiarity with advertising KPIs, campaign measurement, or e-commerce is an advantage.
- Exposure to digital marketing concepts, whether through internships, coursework, or self-learning.
- Experience with 3rd party ad measurement verification partners (such as IAS, DV, MOAT)
- Experience with Mobile Measurement Partners and Pixel set up and troubleshooting
- Experience in building strategic programs aimed at driving education and product adoption.
- Experience in diagnosing and solving technical problems with product and engineering teams
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy
If you have any questions, please reach out to us at apac-earlycareers@tiktok.com
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.