IT Service Desk Specialist Graduate (IT APAC) - 2026 Start (BS/MS)

Responsibilities

About the Team
Our team is committed to using technology to provide employees with safe and reliable IT Services, including network system services, security services and computer software and hardware services. At the same time, it pays attention to IT service users' experience, operation efficiency enhancement, and builds IT output capabilities for internal and external products through innovative technologies.

We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.

Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities
- Provide first-level technical support under supervision for hardware, software, and basic IT service issues
- Help manage tickets, document resolutions, and maintain the knowledge base
- Assist in identifying trends in support tickets and recurring issues
- Support process improvement initiatives by identifying areas for improvement, collecting requirements, and providing optimization suggestions
- Conduct research and development of AI-powered tools to support business functions including data visualization, summarization, workflow automation, or recommendations
- Contribute to performance reporting and service improvement tracking