Head of Risk Prevention, Trust & Safety
Responsibilities
As the Global Head of Risk Prevention for Trust & Safety, your goal is to drive impact across all markets and regions. You will manage a multi-disciplinary team of program managers focused on protecting market safety, planning and managing high-risk events, and being the key point of contact for all internal teams and company leaders to provide a consolidated and comprehensive T&S response to global and regional risks.
The ideal candidate will have proven experience in people management (management of managers), business management, and cross-functional collaboration, with a focus on building a strong organization, streamlining cross-functional communication, and influencing diverse senior stakeholders to align on strategic priorities.
You will act as a people manager, a consensus creator, and a strategic thought partner for the TikTok Trust & Safety team and global stakeholders. You will use your exemplary strategic, organizational, and interpersonal skills to prioritize and manage multiple programs in a manner that is both efficient and aligned with the organizational strategy. You will also help maintain clear, persuasive, and timely communications across global offices and functional teams including Policy, Product, Data, Operations, Risk Response, Public Policy, Comms, and Legal. Your ability to negotiate outcomes, influence decision-making, and build lasting relationships will be key to success in this role.
If you are passionate about shaping strategy, continuous improvement, global risk management, leading complex programs, and delivering results on the ground, you'll make an impact here.
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Responsibilities:
- Lead the Global Risk Prevention team comprising regional market program managers.
- Drive plans to ensure the safety and wellbeing of TikTok communities worldwide. Identify and prevent risks, and project-manage mitigation of high-risk events across multiple geographies.
- Serve as the point of contact for cross-functional team members, handling issues and inquiries, and developing action plans to address them. Consult with and educate cross-functional partners on T&S principles and global regulations.
- Engage with senior T&S and cross-functional leaders in decision-making, program management, and project implementation by delivering clear recommendations and influencing consensus across multiple time zones and cultures.
- Improve current T&S processes and coordinate organizational procedures for optimized efficiency and productivity in alignment with the global strategic roadmap.
- Anticipate and manage organizational resource needs.
- Create company-wide presentations, T&S org updates, and other important metrics reports, ensuring they are tailored for diverse audiences and decision-making bodies.
- Create and leverage a trusted network of key internal stakeholders across global teams to tackle strategic challenges.
Note: This role will involve frequent international travel.
Qualifications
Minimum Qualifications:
- Experienced leader in business transformation and transversal project coordination with significant people management experience within the global technology or internet industry.
- Clear level of knowledge and expertise across Online Regulation, specific to content and safety at both global and regional levels.
- Significant experience in complex program management, strategic planning, business process improvement, performance management, and/or change management within multi-market environments.
- In-depth experience in direct team management as well as organizing and directing decision-making across multiple teams and departments while influencing senior leaders and cross-functional stakeholders.
- Proven track record of strong communication, negotiation, and stakeholder management skills, with the ability to influence at the executive level.
- Exceptional interpersonal and influencing skills. Adept at handling sensitive information and situations with care and confidence. Proficient in leading from behind the scenes and communicating diplomatically with a variety of personality types.
- Highly entrepreneurial self-starter with the ability to react well under pressure and ambiguity. Proactively anticipates and responds to opportunities and problems before others notice them. Capable of thriving in a high tempo environment.
- Proven ability to rapidly identify problems, thoroughly analyze them, then develop and deliver pragmatic solutions.
Preferred Qualifications:
- Experience directly in Trust & Safety or a comparable technical field or complex global org.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.