Head of Policy Scaling - Trust and Safety

- High-Quality Labeling & Evaluation: Lead the team on production of high-confidence labeled datasets to support policy performance evaluation across features and identify areas of ambiguity that need to be addressed through policy guidance.
- Policy Guidance: Lead the team in maintenance of internal policy guidance to ensure T&S teams are aligned on how to apply policies across a range of methodologies.
- Cross-Method Consistency Oversight: Lead evaluation of how policies are applied across human moderation, automation, and hybrid workflows - identifying gaps, drift, or unintended inconsistencies.
- Structured Feedback for Policy Development: Identify ambiguity, operational friction, emerging harm patterns, and unintended consequences across harm domains - and provide structured feedback to refine policy drafting.
- Business Partnership: Act as a key partner to business teams in areas such as monetized products and emerging business strategy, providing guidance on policy approach, establishing new processes, and coordinating with policy development and product policy teams to support novel issue areas.

Qualifications

Minimum Qualification(s):
- 5+ years of experience in Trust & Safety, Content Policy, Content Operations, Risk Management, or a related field in a high-growth tech environment.
- 4+ years of people management experience, with a proven track record of leading large, culturally diverse, globally distributed teams.
- Policy Operationalization: Deep expertise in translating highly nuanced, ambiguous policy principles into crisp, actionable operational guidance and high-fidelity training data.
- Analytical Experience: Strong technical aptitude with experience steering data-driven quality assurance, audit, or compliance frameworks at scale. Comfort collaborating directly with ML/AI engineering teams on automated enforcement workflows.
- Exceptional Stakeholder Management: Proven ability to influence executive stakeholders, navigate competing priorities between business growth and platform safety, and build deep cross-functional alliances.
- Communication Excellence: Exceptional written and verbal communication skills, with the ability to distill complex operational data into clear, strategic narratives for executive leadership.

Preferred Qualification(s):
- Experience working across multiple feature areas (feed, search, live, DMs, etc.).
- Advanced degree (JD, MPP, MBA, or equivalent) in public policy, law, data science, or a related field.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $189800 - $487200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): Flexible / Remote

Job ID: TikTok-7663585017901992245

Employment Type: OTHER

Posted: 2026-07-20T20:28:02