Head of Operational Efficiency - TikTok Content Operations
Responsibilities
The Head of Operational Efficiency is responsible for driving scale, standardization, execution quality, and cost efficiency across TikTok's Content Operations function. This role involves leading the operating model, process excellence, capacity planning, and OKR governance that enables the platform to manage content growth priorities while maintaining accuracy, speed, and efficiency.
This leader partners closely with Content Verticals, Regional Operations, PGC Product, Engineering, Data Science, and other XFN teams to ensure operations are data-driven, future-proofed, and continuously improving.
Responsibilities:
-Define and execute the long-term operational efficiency strategy for Content Operations globally
-Design scalable operating models to support rapid growth in content volume, markets, and policy complexity
-Balance quality, speed, cost, and risk in decision-making
-Own end-to-end process design, optimization, and documentation across moderation, appeals, escalations, and special handling flows
-Introduce Lean / Six Sigma / operational excellence methodologies to reduce waste, rework, and latency
-Lead continuous improvement programs with measurable efficiency and quality gains
-Own global capacity planning, forecasting, and workload modeling
-Support budget and ROI processes
-Lead coordination of the annual and quarterly OKR planning cycle and reporting
-Define and own core operational efficiency KPIs (e.g., cost per decision, handle time, automation rate)
-Build and lead a high-performing team of Operations Program Managers
-Set a strong culture of ownership, accountability, and data-driven decision-making
-Mentor future operations leaders
Qualifications
Minimum Qualifications:
-5+ years of strategic and analytical experience at leading technology companies, consulting firms, or investment firms
-Strong analytical and problem-solving skills
-Fast learner; highly self-driven with a curious and structured approach to thinking
-Adaptable and comfortable operating in fast-changing environments with a roll-up-the-sleeves attitude
-Excellent written and verbal communication skills in English, with the ability to collaborate effectively across functions; highly responsible, independent, and resilient
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Preferred Qualifications:
-Experience with user-generated content and social media platforms
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $158080 - $297920 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.