Head of Legal Operations
Responsibilities
Our Legal Operations team provides critical support to TikTok and its family of products, enabling our legal organization to operate at scale with efficiency, insight, and impact. We empower innovation by designing and delivering the systems, processes, and data-driven strategies that help our lawyers and business partners achieve their boldest ambitions. The Legal Operations team is responsible for driving operational excellence across all aspects of the legal function, from technology and vendor management to financial planning, analytics, and strategic initiatives.
We are seeking an exceptional leader to serve as Head of Legal Operations, guiding a high-performing global team responsible for transforming the way our legal department works. This role offers the opportunity to define and implement the operational vision for a world-class legal organization, building scalable systems and fostering a culture of continuous improvement. You will partner closely with senior leaders across Legal, Compliance, Finance, and other business areas to optimize resources, enhance collaboration, and ensure the Legal team is equipped to meet the demands of a fast-moving, highly complex environment. It is a key leadership role, reporting to the Global Legal Head of eCommerce, Enterprise and Innovation, and sits at the heart of shaping how one of the most dynamic tech companies approaches legal strategy and execution.
Responsibilities:
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- Lead the vision and execution of Legal Operations to build a scalable, efficient, and high-performing team.
- Provide strategic support to the General Counsel and Global Legal Team, which provides support to the global operations of the business, including supporting departmental planning, resourcing, and execution.
- Own the legal technology strategy and partner with Legal, IT, and cross-functional teams to implement and maintain systems such as CLM, e-Billing, matter management, and AI tools.
- Drive knowledge management through document systems, Wiki, onboarding, and internal resource development.
- Define and track legal department metrics related to efficiency, resource allocation, and spend; build dashboards to support data-driven decisions.
- Align budgeting, accruals, and forecasting in collaboration with Finance, Procurement, and other cross-functional stakeholders.
- Lead cross-functional initiatives to streamline legal workflows, reduce friction, and improve speed-to-execution.
- Establish and maintain core operational processes, documentation, and training programs to support legal team enablement and growth.
Qualifications
Minimum Qualifications:
- Proven success leading legal tech implementations, including CLM, e-billing, or workflow automation platforms
- Strong analytical and financial acumen; able to build reporting frameworks, forecast spend, and drive data-informed decisions
- Ability to build strong cross-functional relationships and influence organizational strategy through coalition building
- Skilled in establishing a culture of continuous improvement with metrics and feedback mechanisms.
- Experienced with AI-powered legal technologies or workflow automation tools
- Excellent interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels, including senior leadership, attorneys, and external partners.
Preferred Qualifications:
- Global perspective and experience managing globally distributed teams
- JD or MBA is a plus, but not required
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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