Head of Client Solutions - Consumer Services
Responsibilities
The Regional Product & Client Solutions (rPCS) organisation drives strategic alignment and commercial excellence across EUI. This team focuses on elevating product and client solution strategy across the GBS region, ensuring consistent go-to-market excellence. RPCS partners closely with EU markets to surface opportunities, streamline product adoption, and drive incremental revenue. Through close collaboration with sales and product stakeholders, the team brings clarity, cohesion, and commercial momentum to the region.
The Head of Client Solutions is a strategic leadership role reporting operationally to the Group Vertical Director (GVD) and functionally to the rPCS Lead. The role is responsible for driving executional excellence across assigned verticals, ensuring high-quality client engagements, operational consistency, and measurable impact on revenue growth. The Head of Client Solutions is a trusted leader and advisor to both internal teams and external partners, embedding best practices and ensuring alignment with business priorities.
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Key responsibilities include
- Core KPIs : Revenue growth, vertical first solution & product adoption, client engagement, driving operational consistency and excellence across teams
- Operational Excellence: Raise the floor by establishing and driving best practices adoption within market, standardize processes, and guide teams to consistently deliver high-quality client engagements thereby accelerating revenue growth.
- Strategic Product Adoption: Raise the ceiling by providing guidance on leveraging TikTok's ad solutions to drive vertical-specific product adoption, identify expansion opportunities, and influence high-value client strategies.
- Executional Impact & Growth: Lead innovative programs and pilots to create vertical growth opportunities, scale successful initiatives, and proactively design frameworks that address evolving client and market needs.
- Strategic Client Advisory: Act as a trusted advisor to clients and internal CST teams, providing guidance on strategic engagement, optimizing workflows, and aligning client efforts with revenue growth goals.
- Cross-functional Collaboration: Partner closely with Sales, Operations, and other internal teams to embed client-centric practices, ensure seamless delivery, and align executional models across markets.
- Insights & Market Influence: Gather and analyze market and vertical-specific insights to inform executional strategies, and provide leadership with actionable recommendations that drive revenue and operational improvements.
- Team Leadership: Mentor and guide team, enabling them to execute strategies effectively, adopt best practices, and grow their impact on client engagement and product adoption.
Qualifications
Minimum Qualifications
- Client Service Excellence: Passion for delivering outstanding service and building long-term client partnerships.
- Operational & Executional Rigor: Proven ability to drive operational consistency and executional excellence at scale.
- Strategic & Analytical Thinking: Ability to translate insights into actionable strategies that deliver measurable outcomes.
- Project Management: Skilled in managing complex projects with multiple stakeholders, timelines, and deliverables.
- Leadership & People Management: People management experience with a track record of developing and empowering high-performing teams. Substantial people management experience within ByteDance is mandatory.
Preferred Qualifications
- Communication & Collaboration: Exceptional ability to communicate and collaborate effectively across diverse teams and clients.
- Ad Tech & Digital Marketing Experience: Proven experience in account management, media services, or strategic advisory within digital advertising or ad tech.
- Adaptability: Thrives in fast-paced, dynamic environments and adjusts seamlessly to evolving client and business needs.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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