Group Lead - Search Operations - Kuala Lumpur

Responsibilities

About the team
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

What will I be doing?
The new Group Leader will be responsible for growing and scale large teams via internal development mechanism, and manage a group of team leaders with a variety of experience levels. The group leader will also maintain customer relationships, improving response and delivery times as well as increasing the efficiency of existing processes and procedures to enhance the company's internal capacity.

- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including operational delivery, problem resolution, change management, performance management and career development.
- Support clear expectation setting, including planning, monitoring, appraising, and reviewing job contributions to helping the team to achieve their full potential, maintain high standards & quality of work and a strong delivery.
- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent data delivery service.
- Develop effective and efficient cross functional partnerships, to support the operations and influence action.
- Create, develop and maintain Training Management related items for onsite teams, such as onboarding plans, knowledge enablement scores, training success rate.
- Work closely with a number of cross functional departments, including legal and safety departments to ensure compliance.

Qualifications

Minimum Qualifications:
- Bachelor's degree or equivalent education/experience; advanced degree preferred.
- Minimum 2 years of leadership experience managing managers and scaled operations teams within T&S/Tech or related fields, with proven ability to grow and scale large teams in fast-paced environments.
- Demonstrated experience in quality management, performance reviews, and coaching, with a focus on leadership culture, team engagement, and motivation.
- Excellent communication skills with a proven track record of collaborating effectively across global partners and cross-functional stakeholders.
- Strong interpersonal skills, sound judgment, and the ability to train, mentor, and coach team members.
- Strong analytical skills with the ability to conduct complex data analysis, derive insights, and translate them into actionable strategies.
- Proven ability to develop strategies, prioritize projects, and deliver high-quality outcomes under time constraints.