Governance Strategy Manager, Creator & Content, TikTok Shop, EMEA
Responsibilities
Team Introduction
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
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Role Overview
As a Governance Strategy Manager in our Creator & Content Governance team, you will play a pivotal role in driving data-driven decision-making to shape the policies and processes governing our E-commerce creators and their content on the platform. You will collaborate with cross-functional teams to analyze business challenges, design innovative solutions, and ensure policy alignment with governance goals and business expectations.
Responsibilities
- Monitor, analyze and interpret key e-commerce content metrics, integrate data insights with user feedback and case analysis to identify emerging content quality issues, abuse trends and potential ecosystem risks.
- Formulate targeted policies and strategies to address business challenges, continuously evaluate the effectiveness of governance measures, ensuring content compliance and consumer experience enhancement.
- Collaborate with cross-functional teams and stakeholders worldwide, such as Product, Legal, Moderation, Engineering, Business Teams, etc., to effectively implement governance policies and enforcement strategies
- Implement end-to-end lifecycle management for e-commerce creators. Combine governance strategies and policies to guide creators' standardized operations, support high-quality creator development, and establish a healthy and sustainable creator ecosystem on the platform.
Qualifications
Minimum Qualifications
- 3+ years experience in governance, content strategy or a related role, preferably within E-commerce, technology, or a similar fast-paced industry.
- Demonstrated project management experience, with proven ability to drive project execution and lead cross-functional initiatives effectively.
- Strong strategic thinking to prioritize key issues and to break down the issues for solutions.
- Excellent communication skills, including a demonstrated ability to develop and communicate complex strategies in writing as well as driving effective collaboration with global teams.
- Proactive and driven, with a strong work ethic and ability to work independently in a fast-paced environment
Preferred Qualifications:
- Proficient in SQL or other programming languages, with strong analytical skills to translate data into actionable insights.
- Bachelor's degree and above, preferably in a quantitative field such as Statistics, Computer Science, Data Analytics or related fields.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.