Governance Operation Project Intern (TikTok Shop - Experience) - 2026 Start (BS/MS)

Responsibilities

About the Team
E-commerce's Governance and Experience (GNE) is a regional team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators.
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. We are looking for talented individuals to join us for an internship in 2026.

Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities
1. Support with Market Policy Research - Support in gathering and summarising e-commerce regulations and industry trends across SEA and global markets.
2. Support Policy Documentation & Communication - Help draft, localise, and organise user experience strategies documents. Assist in preparing internal data and analysis.
3. Conduct Data Checks and Support Analysis - Assist with data checks, and support deep-dive analysis to identify eligibility trends, uncover root causes, and contribute insights that inform user experience improvements and strategies.
4. Review and Escalate Edge Cases - Assist with reviewing real cases to uncover customer insights.
5. Cross-functional Collaboration - Work closely with cross-functional teams and help coordinate discussions when needed.

Qualifications

Minimum Qualification(s)
- Currently pursuing or recently completed a Bachelor's degree.
- Strong analytical and problem-solving skills with the ability to interpret complex data sets, proficiency in Excel and SQL.
- Proactive mindset with curiosity to learn about new product categories and business dynamics.
- Excellent communication and stakeholder management skills to coordinate across multiple teams and regions.

Preferred Qualification(s)
- Familiarity with e-commerce user experience landscapes in APAC is a plus.
- Ability to thrive in a fast-paced, ambiguous environment.

If you have any questions, please reach out to us at apac-earlycareers@tiktok.com