Global Service Program Manager Graduate (TikTok Shop Governance & Experience) - 2026 Start (BS/MS)

Responsibilities

About our team
We are the Operational Excellence - Project Management Team under Global E-commerce Governance and Experience team. Our team plays a pivotal role in driving business transformation and delivering strategic objectives across the organization through strong cross-functional collaboration on critical initiatives. We focus on aligning both cross-functional & internal SSC initiatives to improve operational efficiency, enhance service quality, and deliver seamless experiences.

We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.

Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

What makes our graduate track unique?
Our graduate track is designed to develop cross-functional talent with deep expertise in governance and experience, while also cultivating broad, cross-domain understanding.

Within your first year, you'll rotate into carefully selected cross-functional teams, broadening your perspective, sharpening your problem-solving skills, and developing leadership skills to drive meaningful impact across the business. Each rotation's duration and pathway are thoughtfully designed to help you connect the dots across business areas, grow strategically, and build the versatility needed to thrive in a fast-evolving environment.

You'll get to:
- Go deep and go broad - Develop cross-functional agility and understanding to adapt to evolving markets and accelerate your growth.
- Solve real problems with global impact - Contribute to projects that shape the experience for millions of users and sellers around the world.
- Build what doesn't exist yet - shape new systems, processes, and policies in a fast-scaling business.

What's this role about?
As a Global Service Program Manager, you will play a key role in leading cross-functional teams to drive strategic initiatives and deliver impactful project outcomes. By collaborating with diverse stakeholders across regions, you will help ensure the successful implementation of high-quality customer service solutions that uphold and elevate global customers service standards.

Responsibilities
- Focusing on Project Management in an eCommerce environment.
- Ensure effective implementation of key global and regional projects related to TTS partners (Sellers and Creators) / customers (Buyers) experience and services.
- Coordinate communication and collaboration across functions within the Global Service & Experience Team, develop key collaboration processes, and guide processes for organizational efficiency improvement.
- Challenge the status quo & continuously question existing processes, products, and approaches. Explore innovative solutions and explore new possibilities.
- Plan, lead, and manage projects from design to delivery according to resources and expectations.
- Track and report on project progress and metrics, manage changes, and identify solutions to risks or obstacles.
- Conduct key meetings and reports to maintain external caliber and internal transparency of information.
- Communicate with leadership regularly, providing status updates, identifying risks, and making recommendations for decision-making.
- Collaborate with program teams and stakeholders to identify, evaluate, and address risks, opportunities, and dependencies across programs.
- Support and represent senior leadership in cross-functional engagement by creating context and consolidating alignment through proactive data sharing and presentation.