Global Client Solutions Specialist - Global Business Solutions - London
Responsibilities
About the Team
The Global Account team works with leading multinational partners to deliver innovative technology solutions and serve to advocate and educate the market to help accelerate the overall growth of TikTok Global Business Solutions. The team plays a critical role in establishing and leading strategic partnerships between TikTok and the world's largest advertisers. This team is consultative in nature and leads the long-term growth of each global account.
About the Role
We are looking for a detail-oriented Global Client Solutions Specialist to join our growing Global Agency & Accounts (GA&A) team that is a vital role in our Sales team in meeting objectives and providing best in class customer service to global clients. Through establishing and building trusted cross-functional relationships, our GCSS have a key focus on reporting, analytics, advertiser education & advertiser added value management. Success in this position requires a focus on media acumen, account management, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite.
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Responsibilities:
- Coordinate & execute established global account workstreams to empower global teams and local (country) markets both internally & externally.
- Team product expert, develop a strong knowledge base for TikTok product offering and advanced client reporting and measurement opportunities.
- Partner with various cross-functional teams (including Consumer, Content, Product, and Revenue teams) to organize and implement complex global projects.
- Act as an internal client advocate and knowledge center: forecast marketing beats and content launches, anticipate KPIs and identify opportunities for growth.
- Build marketing materials that help guide best practices across creative, ad products, and measurement.
- Communicate with a clear & candid approach, effectively driving value for cross-functional and local partners.
- Manage and track global investments & projects by building and maintaining trackers
Qualifications
Minimum Qualifications
- Demonstrated experience working in digital media, advertising, or tech platforms
- Experience in account management / client services, managing media budgets and campaigns
- Ability to project manage and collaborate with multiple cross-functional stakeholders
- Comfortable working in a startup culture: demonstrates flexibility and is quick to adapt to changes
- Strong XLS and PPT skills and the ability to analyse data and identify insights to assess campaign performance and provide recommendations
- High attention to detail and very organized
Preferred Qualifications
- Self-starter, a fast learner who has critical thinking skills
- Passionate to excel in the media and tech landscape
- Comfort in working with Google Suite and Microsoft Office (namely Excel and Powerpoint)
- Experience working with global partners in different time zones & cultures
- Passion for data and technology
- Humble and open-minded
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.