Global Agency Acquisitions Operation Manager, SMB - Singapore

Responsibilities

About the Team
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From executing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise and sales acumen with a customer-centric mindset to help businesses achieve their marketing goals on TikTok.

Responsibilities
- Design and implement the agency acquisition workflow, including data scrubbing, leads outreach, account and campaign setup, etc.
- Integrate internal resources to ensure campaigns achieve optimal results during the cold-start phase.
- Define key metrics to track operational actions and measure key business outcomes.
- Collaborate cross-functionally with Sales, Product, Data, and Operations teams to drive end-to-end execution and resolve bottlenecks in agency workflows.

Qualifications

Minimum Qualifications
- 5+ years of experience in Product Operations, Platform Operations, or Business Operations within the advertising, technology, or agency ecosystem.
- Strong execution-oriented mindset, paired with a strategic perspective on end-to-end business operations.
- Ability to structure ambiguous, complex problems and drive consistent follow-through on resolutions.
- High resilience under pressure and adaptability to a fast-paced, dynamic working environment.

Preferred Qualifications
- Passion for SMB business