Financial Crimes Compliance Operations Specialist - USDS
Responsibilities
The USDS Financial Crimes Compliance (FCC) team oversees and operationalizes all aspects of Anti-Money Laundering (AML) and Sanctions Compliance for TikTok USDS. We collaborate cross-functionally to address complex challenges, protecting our platform and users by identifying and mitigating risks associated with money laundering, terrorist financing, and sanctions violations.
About the Role
We are seeking a highly motivated Financial Crimes Compliance Operations Specialist to work within the Transaction Monitoring (TM) Operations function. In this role, you will support day-to-day alert review operations to strengthen the execution of the TM program, driving operational velocity, ensuring strict SLA and quality adherence, and supporting capacity and workload planning. Acting as the operational bridge, you will help manage workflows while actively shaping detection controls and system strategies.
Core Responsibilities
Responsibilities are dynamic and focused on operational management, program oversight, and risk mitigation:
- Operations Management & Oversight: Support the daily management and throughput of BPO operations within the transaction monitoring alert pipeline. Assist in optimizing workflows for triage and investigations to achieve target processing metrics, including helping to manage spikes in alert volume without sacrificing analytical quality.
- Performance & SLA Accountability: Help monitor, report, and maintain strict adherence to operational targets and supporting key performance indicators (KPIs). Assist in identifying operational bottlenecks and implementing process enhancements to streamline case-handling.
- Control Optimization & Strategy: Partner closely with compliance intelligence and product teams to evaluate detection rule effectiveness and precision. Support model governance, scenario threshold tuning, and rules optimization to reduce false positives while ensuring comprehensive coverage.
- Procedures & Escalations Governance: Define and maintain standardized transaction monitoring operational procedures, investigation playbooks, and account enforcement SOPs. Act as the primary escalation point for high-risk cases and ensure high-quality, defensible investigative narratives support subsequent regulatory reporting or filing.
Qualifications
Minimum Qualifications:
- 5 years of professional experience in Financial Crimes Compliance operations, with clear experience in oversight, workflow management, or support capacity assisting BPO operations directly within Transaction Monitoring.
- Demonstrated experience monitoring and driving team performance against operational metrics, quality assurance frameworks, and rigorous SLA targets.
- Strong proficiency in U.S. AML regulations (Bank Secrecy Act, USA PATRIOT Act) and OFAC sanctions compliance framework.
- Proven critical thinking skills with an ability to analyze operational capacity, manage workload distribution, and interpret transaction data trends.
- Excellent communication and stakeholder management skills, with the ability to coordinate across global time zones and technical product teams.
Preferred Qualifications:
- Direct experience supporting or helping to manage BPO transaction monitoring operations within an e-commerce, digital marketplace, or fintech platform environment.
- Familiarity with online marketplace risk profiles, including merchant risk, chargebacks, buyer/seller collusion, and digital payment structures.
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- Experience participating in model risk management, scenario tuning exercises, or threshold evaluation (ATL/BTL testing) to optimize detection systems.
- Technical proficiency with SQL or experience leveraging data analytics tools to monitor operational queues and isolate volume trends.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $118800 - $269800 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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