External Affairs Project Intern (TikTok Shop - Operation Center) - 2026 Start (BS/MS)
Responsibilities
Team Introduction
The e-commerce industry has grown tremendously recently, becoming a hotly contested space among leading Internet companies. Its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our campaign team. Together, we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users.
Step into a dynamic role with the US operation team, where you'll play a vital part in executing varies campaigns for some of the most iconic brands. Be at the forefront of innovation, contributing to cutting-edge campaigns and driving forward the yearly strategic modules that define success. In this role, you'll help power the future of e-commerce, supporting high-impact initiatives that connect brands with consumers in meaningful ways. Join us as we shape the future of e-commerce here at TikTok Shop!
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.
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Responsibilities:
- Identify and report regularly on emerging trends in Communities report regularly within EA team and TikTok Shop teams to ensure we are escalating appropriately.
- For weekend coverage, surface emerging risk signals and trends directly to the RM oncall POC when they meet the prioritization qualifications
- Review off-platform SL to identify emerging trends and risks and triage appropriately.
- For weekend coverage, surface emerging risk signals and trends directly to the RM oncall POC when they meet the prioritization qualifications
- Strong case management practices-build case documents with key information to identify risk signal, impacts, and related resources (news articles, social media posts, etc)
- Assess whether emerging signals are net-new or are connected to previous cases, conduct RCA, identify gaps in policy or current enforcement stance, leakage, etc
- Provide thorough handover to upcoming POC to ensure continuity of cases
- Demonstrate ability to activate the EA team and/or key XFNs when a high risk signal or event occurs that requires immediate action or wider Governance And Experience support
Qualifications
Minimum Qualifications:
- Currently pursuing Bachelor's Degree or above in Business, Project Management, Data Analytics, or related fields
- Excellent communication and problem-solving skills.
- Strong organization, multitasking, and prioritization skills.
- Proficient in Excel and data analysis
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.