Experience Associate Graduate (TikTok Shop Governance & Experience) - 2026 Start (BS/MS)
Responsibilities
About our team
TikTok Shop's Governance and Experience (GNE) team is a global, mission-driven group dedicated to building a safe, fair, and seamless marketplace for users, sellers, and creators. Behind every transaction, we shape trust policies, engineer intelligent systems, and design secure, intuitive user journeys that protect the integrity of the platform and enhance the e-commerce experience for millions every day.
We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.
Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.
What makes our graduate track unique?
Our graduate track is designed to develop cross-functional talent with deep expertise in governance and experience, while also cultivating broad, cross-domain understanding.
Within your first year, you'll rotate into carefully selected cross-functional teams, broadening your perspective, sharpening your problem-solving skills, and developing leadership skills to drive meaningful impact across the business. Each rotation's duration and pathway are thoughtfully designed to help you connect the dots across business areas, grow strategically, and build the versatility needed to thrive in a fast-evolving environment.
You'll get to:
- Go deep and go broad - Develop cross-functional agility and understanding to adapt to evolving markets and accelerate your growth.
- Solve real problems with global impact - Contribute to projects that shape the experience for millions of users and sellers around the world.
- Build what doesn't exist yet - shape new systems, processes, and policies in a fast-scaling business.
What's this role about?
As an Experience Domain Associate, you will be part of a regional team supporting the implementation of the buyer experience strategy. This entry-level role is designed for early-career professionals eager to learn and grow within the e-commerce experience space.
Examples of what you'll work on:
1) Support with Market Policy Research
- Support in gathering and summarising e-commerce regulations and industry trends across SEA and global markets.
2) Support Policy Documentation & Communication
- Help draft, localise, and organise user experience strategies documents. Assist in preparing internal data and analysis.
3) Conduct Data Checks and Support Analysis
- Monitor metrics, and support deep-dive analysis to identify eligibility trends, uncover root causes, and contribute insights that inform user experience improvements and strategies.
4) Review and Escalate Edge Cases
- Assist in reviewing real cases, to uncover customer insights.
5) Cross-functional Collaboration
- Participate in team discussions with key cross-functional stakeholders to improve user experience.
Want more jobs like this?
Get jobs in Singapore delivered to your inbox every week.
We are seeking ambitious individuals who are passionate about solving complex problems and delivering meaningful impacts on millions of users.
Qualifications
Minimum Qualifications
1) Final year student (graduate in 2026) or recent graduates with less than 1 year of working experience, majoring in Business Administration, Data Analytics, E-commerce, Marketing, Economics, or related fields.
2) Strong analytical and problem-solving skills with the ability to interpret complex data sets.
3) Excellent communication and stakeholder management skills to coordinate across multiple teams and regions.
4) Ability to work effectively in ambiguous, fast-paced environments with sound judgment.
5) Proactive mindset with curiosity to learn about new product categories and business dynamics.
Preferred Qualifications
1) Experience in E-commerce.
2) Familiarity with e-commerce regulations user experience landscapes in APAC is a plus.
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy
If you have any questions, please reach out to us at apac-earlycareers@tiktok.com
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.