Evaluation and Investigation - Search Operation Specialist (Thailand)

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Trust & Safety Department Introduction
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

About Team Introduction
Our Search Operation - Evaluation & Investigation team covers the evaluation service for 15 countries and 14 languages, committed to providing data guarantee for search engine strategy and daily indicator monitoring through timely and accurate evaluation of search engine results, and providing services for improving the user search experience. We also support multilingual longtail query, content value, authority, timeliness, and user feedback to organize research and evaluation work. We provide a basis for improving the user search experience through professional research reports and multi-dimensional experience optimization directions exploring.

What will I be doing?
1. DCG Assessment, completion of weekly and bimonthly assessment of search quality in accordance with evaluation standard documents.
2. Judging user search needs through query and tools, and sorting out the classification of requirements.
3. Comb the types of search bad cases and rate the quality of the results.
4. Give ideal search results and feedback suggestions for policy improvement.

Qualifications

What should I bring with me?

Minimum Qualifications
1. Bachelor and above degree. Excellent skills in local language and English.
2. Strong ability to learn and understand.
3. Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
4. Your resilience and commitment to self-care to manage the emotional demands of the role.

Preferred Qualifications
1. Learn about search engines, familiar with Google, YouTube, Instagram, Facebook.
2. An in-depth understanding of local culture and familiarity with the Internet usage habits of local users.
3. Familiar with common office software, machine learning project experience is preferred.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.