EU LIVE Operations Specialist - TikTok Shop (Third Party Associate)
Responsibilities
We are looking for someone with e-commerce operations experience to support TikTok Shop's European LIVE business. The role covers seller operations, creator and agency programs, and education initiatives. You will need to quickly understand business requirements, drive execution independently, and coordinate with relevant teams to resolve issues.
Responsibilities
1. LIVE Policy Execution: Drive the rollout of LIVE incentive policies for sellers and creators, including policy communication, eligibility verification, resource submission and configuration, and progress tracking, so that all policies take effect accurately and on time during both mega-campaigns and BAU periods.
2. Resource Configuration and Tracking: Based on approved plans, submit, configure, and verify resources such as coupons, traffic support, commission incentives, and ranking competitions. Maintain usage records and promptly identify configuration errors or execution deviations.
3. Seller Lead Management: Collect, organize, and pre-screen leads for sellers and creators with LIVE potential. Maintain the lead database and work with account managers to follow up on seller outreach, onboarding, going live, and campaign participation.
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4. Performance Tracking and Basic Reviews: Use existing data to track LIVE sessions, GMV, campaign participation, and resource usage. Identify obvious anomalies and produce concise, actionable review findings and improvement recommendations.
5. Cross-Team Collaboration and Process Optimization: Maintain project trackers, operating guides, and FAQs. Define timelines and owners, proactively drive action items, and document reusable execution processes and success stories.
6. Education Program Operations: Run seller and creator education and growth programs end to end, including recruitment and registration, training scheduling, material preparation, course organization, participant follow-up, and program reviews. Respond promptly to seller, creator, and agency needs during European working hours.
Qualifications
Minimum qualifications
- 3+ years of experience in e-commerce operations, seller/creator operations, or agency operations execution.
- Strong problem-solving skills, with the ability to proactively identify information gaps, execution risks, and priorities, and to handle multiple parallel projects during peak campaigns such as Black Friday.
- Clear communicator and proactive coordinator, able to work efficiently with internal teams as well as external sellers, creators, and agencies.
- Proficient in Excel, able to handle basic data organization, reconciliation, and performance tracking.
- Detail-oriented and responsible, able to accurately manage policy requirements, incentive configurations, and project timelines.
- Able to use English as a working language to drive projects forward and respond to issues promptly.
Preferred qualifications
- Experience with TikTok Shop or live-stream e-commerce.
- Experience executing large-scale e-commerce promotions, agency partnerships, or seller/creator training programs.
TPA Hiring Disclaimer (for TikTok roles)
''Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 1-2 month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy''
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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