Eco Operations Quality Assurance, Associate (Bengali Speaker) - AI Data Service Operations

Responsibilities

About the Team
The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

Eco-Operations, one of the essential pillars of ADSO, plays a significant role in TikTok's content understanding system by focusing on content categorization across both video and account dimensions. This work supports intelligent recommendation algorithms aimed at enhancing content ecosystem diversification across various products. The team is vital in conducting audits, identifying errors, and swiftly addressing them to BPO sites, ensuring the maintenance of high-quality content within the ecosystem.

- Monitor end-to-end project operations through data analysis and root cause analysis (RCA), and produce performance reports to support global alignment. Key responsibilities include quality assurance (QA), training, and calibration with BPO partners, as well as managing ad-hoc requests from the Project Point of Contact (POC). All labelers are BPO-sourced.
- Support the Team Leader in overseeing the content ecosystem by collaborating closely with Product Owners to implement projects, manage training initiatives, and ensure delivery of project objectives.
- Proactively collaborate with cross-functional stakeholders to support project evaluations, resource planning, coordination, and follow-up actions.
- Track and review project progress and performance on a regular basis to identify gaps, improve workflow efficiency, and enhance overall project stability.

Qualifications

Minimum Qualifications
- Completion of Bachelor's degree or above.
- At least 2 year of professional work experience in data labelling, QA, or quality improvement.
- English proficiency as a working language, with fluency in Bengali to support content review in Bengali.
- An in-depth understanding of local culture and familiarity with the internet usage habits of local users.
- Possess strong learning ability, team management skills and cross-department communication.
- Able to work under minimal supervision and have strong logic/ common sense related to job nature.
- Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

Preferred Qualifications
- Knowledge of the TikTok App, functions, and services.
- Familiar with office software.
- Data processing experience and other data analysis capabilities.
- Having experience of training & quality or project management.