Distribution & Product Operations Associate - TikTok SoundOn - London
Responsibilities
About the Team
This role will support our new platform. SoundOn is an all-in-one platform powered by TikTok, designed to better service music creators through each step of their career - from TikTok integrated promotion tools to universal music distribution, from diverse monetization opportunities to smart music creation.
SoundOn exists to give every music creator & label the power to authentically connect with new audiences and "do music" their way.
Responsibilities
- Support distribution operations by working with product and music teams to set up, monitor, and administrate timed music releases in our system
- Oversee the catalog onboarding process with new clients for efficient content and metadata ingestion between clients and off-platform partners
- Moderate and enforce on and off-platform operational standards to ensure the successful delivery of client releases
- Help troubleshoot and identify any issues involved in the distribution process between clients and distribution partners, ensuring all assets are delivered correctly and deadlines are met for clients and vendors
- Communicate and respond to inbound requests from clients, digital service platforms and distribution partners
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- Refine internal workflows and set best practices to improve the client and distribution experience
Qualifications
Minimum Qualifications:
- Familiarity with third-party content management systems and programs including iTunes Connect, Spotify For Music Providers, and YouTube CMS
- Proven experience managing music metadata, DSP deliveries and navigating complex operational setups
- Proficiency in Microsoft Excel and Google Sheets
- Strong problem-solving ability and technical understanding of the music distribution pipeline
Preferred Qualifications:
- 3 years of experience in an operational or supply chain role at a content or music distribution company
- Familiarity with DDEX, XML, and other metadata standards preferred
- Excellent written and verbal communication skills with clients and colleagues
- Customer support experience and familiarity with ticketing systems
- Proficiency in Excel
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.