Distribution Operation Manager, SoundOn (Third-party Associate)

Responsibilities

About the team:
SoundOn is a platform powered by TikTok to help new and independent music creators distribute their music globally.

- Troubleshoot and proactively identify issues across the music distribution and content moderation workflow, working closely with internal partnership teams, moderation teams, and labels to ensure smooth release and delivery.
- Own artist distribution issue resolution, analyzing recurring problems faced by artists and labels, and developing both short-term fixes and long-term solutions to improve release success rates.
- Translate artist feedback into operational improvements, building scalable SOPs and collaborating with product teams to optimize the overall distribution experience.
- Research industry best practices and competitor solutions, staying current on regional market dynamics, music distribution trends, and emerging opportunities to inform product and operational strategies.

Qualifications

Minimum Qualification(s):
- Over 5 years of work experience in technology, music, and entertainment industry.
- Deep knowledge of all operations tied to product development, music and digital distribution infrastructure.
- Experience working with product management.
- Proficiency in English communication and presentation.

Preferred Qualification(s):
- Prior experience in label services is preferred, with a strong understanding of label needs and proven experience supporting labels in music distribution, release management, and artist services.
- Great attitude, incredible passion and enthusiasm for people, technology, process, and music.

Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 9-month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy

As of the date of this posting, a good faith estimate of the hourly rate range for this position in the selected city is $30 - $70.
Placement in the range depends on a number of factors, including a candidate's qualifications, skills, competencies, experience and location. Your benefits, if any, will be provided by your contracting vendor/agency.

For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment