Deep Learning Engineer, TikTok e-Commerce

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About the Team
The E-commerce Global Supply Chain and Logistics team is dedicated to enhancing clients' shopping experience and reducing logistics operational cost in TikTok E-commerce. We are currently looking for talented software engineers that have a deep understanding of machine learning (ML), operations research (OR), data mining and statistical inference. This position can be fulfilled in our Singapore offices.

Responsibilities
- Build deep learning and statistical models to provide end-to-end estimated time of arrival (ETA) prediction for the e-commerce logistics. Through fine adjustment of ETA expression to the consumers, improve the click-to-order rate while balancing the negative review indicators.
- Use data mining tools to build logistics network knowledge graphs, based on which to construct a situational awareness & early warning system for logistics fulfillment, enabling operations to discover and deal with logistics network anomalies, and to improve the logistics fulfillment quality together with logistics service providers.
- Analyze and predict the spatio-temporal trajectory sequence of express packages through deep learning, statistical inference and other algorithmic methods. This trajectory prediction can help to build a better understanding of logistics network dynamics, improve ETA prediction accuracy and provide important sample features for other prediction tasks.
- Build a service network design (SND) model for the location selection of transshipment centers and last mile stations based on an expected increase in logistics order volume.
- Collaborate with stakeholders to design and iterate strategies and models for predicting logistics events at the order level, including false shipments, user complaints, failed deliveries, false dispatching, negative reviews, and more.
- Drive the implementation of algorithmic models and ensure they generate tangible business value, such as logistics cost savings, GMV (Gross Merchandise Value) growth, and improved service levels.
- Develop innovative and state-of-the-art e-commerce logistics models and algorithms
- Support the production of scalable and optimised AI/machine learning (ML) models
- Focus on building algorithms for the extraction, transformation and loading of large volumes of realtime, unstructured data to deploy AI/ML solutions from theoretical data science models
- Run experiments to test the performance of deployed models, and identifies and resolves bugs that arise in the process
- Work in a team setting and apply knowledge in statistics, scripting and programming languages required by the firm
- Work with the relevant software platforms in which the models are deployed

Qualifications

- Master's or PhD degree in Computer Science, Engineering, Operations Research or related fields.
- Strong in data structures and algorithms, with excellent problem-solving ability and programming skills
- Experience in applied machine learning, familiar with one or more algorithms such as Matrix Factorization, Factorization Machines, Word2vec, Logistic Regression, Gradient Boosting Trees, Deep Neural Networks etc.
- Experience with at least one of the Big Data tools (For eg. Hive sql/Spark/Mapreduce; at least one of the Deep Learning tools(For eg. Tensorflow/Pytorch).

Preferred Qualifications
- Work experience in e-commerce, supply chain, logistics, transportation or related fields is preferred.
- Publications at KDD, NeurIPS, WWW, SIGIR, WSDM, CIKM, ICLR, ICML, IJCAI, AAAI and related conferences.
- Working experience in machine learning, operations research or big data analysis.
- Minimum of 1 year of relevant work experience, including but not limited to personalized recommendation/search, online advertising, natural language processing, supply chain management, or logistics optimization.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.