Data Analysis Operations Specialist - USDS

Responsibilities

About the Team
The Cyber Defense & Engineering Team is missioned to run and operate security infrastructures, platforms and technologies, as well as to support cross-functional teams to protect our users, products and infrastructures. In this team you'll have a unique opportunity to have first-hand exposure to the strategy of the company in key security initiatives, especially in deploying and maintaining scalable and secure-by-design systems and solutions. Our challenges are not your regular day-to-day technical problems; you'll be part of a team that's developing new solutions to new challenges of a kind not previously addressed by big tech. It's working fast, at scale, and we're making a difference.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility - especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Responsibilities:
- Own end-to-end operational review of the request platform tickets, ensuring requests are evaluated against the approved runbook and acted on within defined SLA windows (approve/reject; request additional information as needed).
- Triage and process ticket types including urgent/expedited requests and create/update requests across channels, data, microservice, APIs, and common objects.
- Support reviews across the request gateway technologies, coordinating required validations with business stakeholders, third-party risk, and authentication/authorization partners before taking action.
- Own end-to-end operational review of SQL request tickets, ensuring tickets meet TTUSDS-approved criteria; coordinate with requestors and Tech/Product partners on clarification and remediation.
- Execute a recurring post-audit processes to identify non-compliant queries and drive remediation recommendations
- Maintain daily operational metrics (volume, cycle time, effort allocation) for the request platform tickets; identify trends, bottlenecks, and recurring failure patterns.
- Produce monthly SLA compliance reporting for the request platforms, including analysis of service-level variances and proposed corrective/preventative actions; meet monthly reporting deadlines.
- Develop, maintain, and continuously improve operational documentation (runbooks, review criteria, escalation paths, exception handling) for all workstreams.
- Perform product launch data field reviews: analyze product launch documentation, map proposed fields to the our Data Catalog, recommend sharing permissions, and document rationale.
- Build and maintain documentation mapping artifacts for each launch (field mapping, permissions guidance, explanations) and submit recommendations for final review.
- Serve as the primary cross-functional partner for ticket review operations and data field governance, coordinating with Product, Security, Risk & Compliance, Engineering, and other stakeholders.
- Provide timely support as needed (including planned weekend coverage during specified windows with advance notice) to ensure continuity of operations and SLA adherence.

Qualifications

Minimum Qualifications:
- Experience operating in a high-volume, SLA-driven ticket review or workflow environment (governance ops, security/compliance operations, platform operations, or similar), with demonstrated ability to manage competing priorities and maintain quality.
- Strong understanding of data governance and data-sharing controls, including the ability to interpret review criteria/runbooks and apply them consistently along with Technical fluency with technology concepts (APIs, authentication/authorization, data pipelines/storage, SQL query logic and messaging patterns) sufficient to evaluate requests and communicate effectively with engineering teams.
- Demonstrated ability to create and maintain operational documentation (runbooks, decision criteria, escalation matrices) and drive adherence across stakeholders along with Strong analytical skills: build/maintain operational metrics, monitor cycle times and throughput, and deliver actionable insights from ticket trends and audit findings.
- Experience producing recurring compliance/SLA reporting (monthly cadence) with clear narratives on variances, root causes, and remediation plans.
- Proven cross-functional communication skills: ability to gather missing information from requestors, negotiate timelines, and align with Product, Security, Risk & Compliance, and Engineering as well as being comfortable working across time zones and supporting planned off-hours coverage when required.
- Experience performing structured reviews of documentation and data definitions, and producing field-level mappings aligned to a data catalog and permissions model.