Customer Solution Manager - TikTok Shop (Third-Party Associate)
Responsibilities
About the team
TikTok Shop is an innovative marketplace fully integrated into TikTok. It brings together online sellers, buyers and creators - all within TikTok to build a one-stop, seamless shopping experience and bringing more commerce solutions that further enable our community to discover and engage with what they love.
The purpose of the Customer Solution Manager (Third Party Associate) role is to drive the successful integration and onboarding of strategic e-commerce merchants onto the TikTok Shop platform by acting as a trusted technical advisor and solutions expert.
This role bridges the gap between business needs and technical execution, ensuring seamless system integration through close collaboration with internal stakeholders, external merchants, and technology partners. You will work on 1st Party, 3rd Party Apps and API integrations to enable scalable, long-term success for merchants whilst contributing valuable market insights to guide TikTok Shop's product development roadmap.
- Partner with account management (and other internal stakeholders) for onboarding strategic merchants as well as supporting post-onboarding troubleshooting for all High Priority merchants.
- Act as the trusted technical advisor to merchants, guiding them through discovery, design and implementation when integrating 1st Party (example: Shopify) Apps, 3rd Party Apps and API integrations with the TikTok Shop platform.
- Provide expert advice based on industry best practices, integration patterns and in-depth product knowledge of the TikTok platform, its apps and APIs to support end-to-end integrations with target platforms, such as Salesforce Commerce Cloud, Shopify, Netsuite, API, etc.
- Align merchants, technology partners, and system integrators to implement successful integrations at macro and micro design phases. Ensures adherence to integration standards, policies and governance.
- Collaborate closely with merchants, internal technical support and engineering teams for customer issue diagnosis and resolution.
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- Capture learnings and market feedback. Provide market insight to guide product roadmap. Scale best practices to achieve long-term success.
Qualifications
Minimum Qualifications:
- Bachelor's degree or above, with preferably 3+ years of experience in product operations, Technical Account Management, Solutions Architect, Customer Success Management, or similar roles supporting large enterprise clients; experience with Shopify and API integrations is preferred.
- Strong understanding of the e-commerce ecosystem and architecture, with expert-level knowledge of system integrations, integration patterns, best practices, and common technology stacks.
- Strong project management skills, with the ability to manage multiple integration workstreams in parallel, coordinate cross-functional stakeholders, and deliver against timelines in a fast-paced environment.
- Strong ability to analyse technical concepts, translate them into business terms, and map business requirements to technical solutions.
- Exceptional attention to detail and organisation.
- This role supports multiple regional markets. Assignment to specific regions will be based on business demand, language capabilities, and relevant market experience. Professional working proficiency in English is required.
Preferred Qualifications:
- Experience with REST-ful, SOAP APIs a plus
Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 12 month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.