CRM Strategy & Operations Manager - Global Business Solutions

• Gather business feedback related to system and tooling needs, prioritize business asks and shape road map to drive efficiency and effectiveness
• Own business requirements documentation (BRD) related to system and tooling needs, oversee system/tooling GTM execution, UAT AT testing, signoff and enablement
• Act as SME for partner teams when it comes to system, tooling and process design
• Own business communications related to system/tooling GTM execution and enablement, maintenance of documentation, system and tooling expertise
• Build strong, trusting partnerships to readily mobilize people and influence across a broad range of partners, leaders, and organizations

Qualifications

Minimum Qualifications:
• 5+ years of experience in operations, CRM, product or program management role within a fast-paced technology company
• Experience developing product, operational or systems-related strategies for a global or multinational sales organization
• CRM (Salesforce, Microsoft Dynamics 365), Product Marketing or Consulting experience in the technology sector and demonstrated ability to contribute at strategic, operational and tactical levels
• Experience in building AI CRM product and/or lead management product is a plus

Preferred Qualifications:
• Passion and experience leading functional initiatives, with proven track record in taking projects from inception to execution and results.
• Strong problem-solving and analysis skills, ability to solve complex and diverse business problems (commercial, operational, organizational) and synthesize findings into narratives for leadership
• Track record of presenting to senior management and stakeholder management
• Expert in process design and documentation, optimization and GTM execution
• Is a self-starter and has the ability to work independently, multitask and adapt to changing priorities

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $128000 - $244889 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): San Jose, CA

Job ID: TikTok-7560753543163627829

Employment Type: OTHER

Posted: 2025-10-15T20:40:01