Crisis Management Specialist, AMS

Responsibilities

The Global Crisis Management function is part of the broader Physical Security (PSec) department; and our mission is to mitigate the loss to our People, Assets, Operations, and Reputation from off-platform & physical-natured crises through highly-effective Crisis Management Teams (CMTs). The aim is to ensure the safety and security of our employees, maintain the continuity of critical operations and minimize the impact to our brand reputation in the face of a physical security crisis. Our program has global coverage across all company's corporate offices, products & services (excluding Data Centers & TikTok US Data Security - USDS), and focuses on the assessment, anticipation, preparedness, response, recovery & review of PSec crisis situations. As the Crisis Specialist, you will be responsible for assisting the Regional Crisis Manager in advancing & operationalizing the Global Crisis Management program for the region.

Responsibilities:
- Assist the Regional Crisis Manager with enhancing crisis preparedness/ managing response in the region.
- Support specialty plan development (risk or contingent-specific).
- Assist the design, development, conduct, and evaluation of CMT training & exercising engagements in the region.
- Aid regional risk identification & evaluation activities.
- Assist on programmatic projects aimed at enhancing overall enterprise and cross-region crisis preparedness.
- Provide overall support during real-time response activities, including scribing responsibilities.
- Help manage CMT Larkchat groups and CMT membership.
- Responsible for regional reporting, engagement tracking, scheduling, and other administrative activities.
- Act as in-region backup for the Regional Crisis Manager.

Qualifications

Minimum Qualifications:
- 4+ years of experience in business continuity, crisis management, or emergency management.
- Strong project management, report writing, incident documentation, and communication skills.
- Ability to write clearly and succinctly, tailoring messages to a wide audience.
- Demonstrated ability to exercise sound judgment and make effective decisions during high-urgency situations.

Preferred Qualifications:
- Experience developing and facilitating crisis management or business continuity training and exercises at a regional level.
- Working knowledge of crisis management frameworks and program delivery within large organizations; experience in the technology industry strongly preferred.
- Proven success in coordinating corporate functions within complex, multi-national environments.
- Experience working across global and diverse business environments.

Job Information

[For Pay Transparency] Compensation Description (annually)