Creator Manager - TikTok Shop

Responsibilities

Team Intro
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.

We are looking for a passionate and strategic Creator Manager to join our team. You will be responsible for discovering, incubating, and educating e-commerce creators, with a focus on helping vertical creators improve their sales performance. You will collaborate closely with industry teams to match high-potential creators with quality content formats, including short videos and live streaming. Additionally, you will support major campaigns, marketing initiatives, and creator education efforts by providing relevant content and guidance. A key part of your role will be working with the content moderation team to educate creators on platform policies and ensure compliance.

Responsibilities:
- Identify, onboard, and incubate e-commerce creators within specific verticals to drive sales growth.
- Develop and implement strategies to scale creator success, leveraging data insights to guide decision-making.
- Collaborate with cross-functional teams (Category, Marketing, Campaign operations) to match creators with suitable content opportunities and promotional activities.
- Provide ongoing education and support to creators, helping them optimize content strategy, understand platform rules, and improve performance.
- Work with the content moderation team to ensure creators adhere to platform guidelines and policies.

Qualifications

Minimum Qualifications:
- Strong strategic thinking and problem-solving skills, with the ability to translate data into actionable plans.
- Service-oriented mindset, patience, and excellent communication skills to support and educate creators.
- Fast learner who can quickly absorb information and effectively teach others.
- Team player with a strong sense of responsibility and a positive, can-do attitude.
- Proficient in data analysis and comfortable using metrics to drive decisions.

Preferred Qualifications:
- 3+ years of experience in operations or partner management
- Able to establish contact, build up trust with creators, and provide complete support on platform training, creator engagement activities.