Content Enforcement Quality Assurance Analyst - Safety Model Operations
Responsibilities
Our mission is to build a world where people can safely discover, create and connect. The AI Data Service and Eco Operations (ADSEO) team is responsible for the operation of security model training, and iteration under TikTok and other international products, to ensure product security and create a good atmosphere for content creation and community interaction. You will have the opportunity to join the fast-growing space of AI and contribute to the development of cutting-edge products.
Responsibilities
1. Maintain Content-related Operational Guidelines for assigned policy areas, translating policy intent into clear, actionable instructions and ensuring alignment with policy changes, platform updates, and operational best practices.
2. Produce, validate, and maintain high-quality Testing Sets (based on COG) for calibration, QA evaluation, arbitration, and operational assessments, ensuring balanced coverage of scenarios, content types, and edge cases.
Want more jobs like this?
Get jobs in Kuala Lumpur, Malaysia delivered to your inbox every week.
3. Analyze complex, ambiguous, and high-risk cases to provide structured clarifications, reduce enforcement discrepancies, and inform the Content Judgement team for improvements.
4. Support arbitration, QA, training, and calibration workflows by identifying misapplication patterns and operational gaps, driving measurable improvements in reviewer accuracy and consistency.
5. Track quality and operational metrics to identify improvement opportunities and drive continuous enhancements in enforcement accuracy, workflow efficiency, and cross-team effectiveness.
6. Collaborate cross-functionally with Policy Judgement QAs, internal QAs teams to ensure OGs and Testing Sets are scalable, actionable, and effectively translated into SOPs and training materials.
Qualifications
Minimum Qualifications:
- Bachelor's degree and above or equivalent working experiences in a short video product user area.
- At least 1 year of training experience in trust and safety or policy.
- Familiar with the business logic of labeling and working mode of the upstream and downstream teams.
-Strong presentation skills along with diverse communication and interpersonal skills.
- Familiar with Microsoft Office Suite (PPT / Excel / Word).
- Flexibility to move between projects based on business needs and willingness to travel abroad to a nearby country for a short period of up to 1 month (if any).
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.