Content Enforcement Operation Team lead

Responsibilities

The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

- Led end-to-end quality performance management across multiple workflows, driving continuous improvement to meet efficiency targets and quality targets.
- Partnered closely with internal stakeholders to align quality expectations, manage workflow complexity, and support cross-functional communications.
- Directed and coordinated the quality team to ensure alignment with overall quality objectives, delivery standards, and operational priorities.
- Proactively identified quality risks and assessed the impact of new and existing workflows, enabling early mitigation and stable delivery.
- Managed shift planning and resource allocation to ensure coverage, efficiency, and SLA adherence across operations.
- Owned team capability development by coaching, mentoring, and upskilling quality team members to build sustainable quality expertise.
- Applied project management methodologies to optimize processes, improve efficiency, and embed a culture of continuous improvement.

Qualifications

Minimum Qualifications
- Bachelor's degree or above. Excellent English verbal and written skills.
- In-depth understanding of labeling policies and guidelines, at least 2 years experience of Quality Assurance Team Lead.
- Strong Content analysis, Data Analysis and Reporting skills.
- Strong logical thinking to evaluate the requests and prioritize the tasks. Strong communication skills, with the ability to effectively and efficiently collaborate with stakeholders.