Consumer Service Project Intern (GBS) - 2026 Start (BS/MS)

Responsibilities

Team Introduction
TikTok's GBS team empowers businesses, agencies and brands of all sizes to unleash their creative potential, connect with audiences and drive measurable business results. From designing scalable sales and service programs to delivering tailored tools and products, our team blends operational expertise with a customer-first mindset to help clients achieve their marketing and commerce goals on TikTok.

This role sits within Consumer Services 1 (CS1) and 2 (CS2) verticals for the UK region. The CS1 team is responsible for Apps & Services (including Mobile Gaming) Finance & regulated services and travel clients. The CS2 team is responsible for the Tech/Telco, E&M, PC/Console.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early.

Successful candidates must be able to commit to at least 6 months long internship period.

Key Responsibilities:
- Project Support: Actively contribute to end-to-end project delivery, including design, execution, progress tracking, and review, ensuring smooth cross-team collaboration and timely achievement of goals.
- Support organising team communications and events, internal and off-site activities including venue selection, project management and logistics.
- Data Analysis & Reporting: Assist in collecting, organizing, and processing campaign data, and conduct basic analysis to provide actionable insights.
- Process Optimization: Participate in continuous improvement initiatives and suggest ideas to optimize processes, enhancing team efficiency.
- Deck Creation: Create slides for client and agency presentations, showcasing data and insights in easy-to-digest and presentable formats.
- Collaborate with cross-functional teams to ensure consistent and efficient service delivery.
- Team Enablement: Act as an operational backbone by keeping meeting notes, action trackers, and follow-ups structured and documented.

Qualifications

Minimum Qualification(s)
- Currently pursuing a Bachelor's or Master's degree in Business, Management, Communications or a related field due to graduate in 2027.
- Results oriented with great attention to detail and strong organizational skills.
- High level of proficiency in Microsoft and Google Suite.
- Excellent verbal and written communication.

Preferred Qualification(s)
- Strong organizational and problem-solving skills.
- Basic skills in data collection, processing, and analysis; proficiency with Excel/Google Sheets.
- Comfortable with PowerPoint and other common productivity tools.