Client Solutions Team Lead (Automotive, Fintech, App, Telco & Gaming)

- Building coaching and progression plans with team members where required

Client Success
- Oversee the performance of the hybrid pod business - driving day-to-day maintenance of the book of business
- Spot opportunities within the vertical for advertisers within the book of business that line up with their business and marketing goals, as well as minimizing churn and other slowdowns
- Formulate strategic plans to onboard and educate advertisers through scaled initiatives and programs and ultimately growing the existing business partnership
- Aligning with Brand Partnerships teams on account plans and building actionable next steps for execution across the year and collaborate with cross-functional teams to pitch and close opportunities
- Identifying business priorities based on market landscape, advertiser mix, vertical, product adoption and revenue data alongside with Industry & Client Solutions Lead
- Drive and create best practices in the form of playbooks, case studies, workshop content, frameworks etc.
- Proactively lead product update discussions, educate brands and agencies on TikTok's new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns

Stakeholder Management
- Engaging and building relationships with senior advertisers
- Establishing collaborative partnerships internally with cross-functional teams
- In collaboration with the sales team, conduct regular business reviews and take a consultative, long-term approach to build productive relationships with advertisers
- Maintaining a birds eye view on priorities and necessities during advertiser business reviews and audits, working with the Client Solutions Managers on coming up with appropriate narratives and solutions
- Fostering and driving detailed and transparent business updates to leadership in a timely cadence

Qualifications

Minimum Qualifications:
- Over 5+ years of experience in account management/client services roles in digital marketing, product, consulting, communications, or internet technology; with 3+ years of people management experience
- High degree of autonomy and self-direction. Proven track record of building a profitable book of business
- Experience managing performance advertisers with a deep understanding of their challenges is a plus
- Strategic thinker with experience identifying and leading initiatives to drive business performance and operational efficiencies.
- Ability to gather, analyze and present data to identify insights around the state of the business and build actionable next steps to improve performance
- Solid knowledge & experience in tracking, attribution, and measurement logic; experience using some of the major tools like GA, MMPs, pixel implementation, Brand Lift Studies, and basic troubleshooting knowledge
- Hands-on experience with planning, optimising and reporting on full funnel (brand to performance) campaigns

Preferred Qualifications:
- Solid understanding of media landscape, brand building and marketing as a whole for global & local brands. Deep knowledge in Automotive, Finance & Fintech, & App industry preferred, with strong industry connections a plus
- Creative/Brand Strategy experience is a plus
- Proactive, positive and exemplifies a growth mindset
- Highly organized, confident and self-motivated individual that is equally comfortable supporting team members and communicating with senior stakeholders
- Strong analytical mindset with hands-on experience in dashboards, data infrastructure, data visualization, and turning data into actionable insights and recommendations
- Excellent communicator and presenter, with strong interpersonal skills and the ability to simplify complex data for diverse audiences
- Flexible team player who navigates a fast-paced and often ambiguous environment well
- Able to travel where required

Client-provided location(s): Bangkok, Thailand

Job ID: TikTok-7554040546823653639

Employment Type: OTHER

Posted: 2025-09-26T20:22:59