Client Solutions Manager - Tech & QSR
Responsibilities
The Client Solutions team is responsible for driving campaign success and client growth, working closely with the Brand Partnerships team to deliver a first-class service to clients. The team partners with leading agencies and brands across Europe to educate, inform, and support them as TikTok continues to evolve as a key advertising platform.
This role will focus on the QSR and Tech verticals, supporting local and international clients across different stages of maturity and helping them scale their investment, improve performance, and unlock the full value of TikTok.
Responsibilities
- Build and progressively grow client portfolios by identifying and securing win-win business opportunities across the sales cycle, including acquisition, retention, and upsell.
- Execute effectively against KPI metrics, targets, goals, and strategic objectives set by the management team.
- Educate clients and agencies on TikTok products, company updates, platform best practices, and relevant solutions for their business needs.
- Collaborate with a diverse group of internal cross-functional teams to identify, create, and implement creative ad solutions focused on measurable business results for client partners.
- Support the team in managing relationships with key clients and agency partners across media, creative, and marketing teams.
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- Help clients and agencies understand product solutions and best practices to grow existing business and improve campaign performance.
- Plan media activations and maintain an accurate record of pending, active, and upcoming campaign plans.
- Support the management of campaign schedules, budgets, and ad placement availability.
- Work with product and campaign execution teams to ensure ad specifications, rates, setup, reporting, and optimization are accurate and aligned with client objectives.
- Monitor campaign performance and provide clear reporting and optimization recommendations.
Qualifications
Minimum Qualifications
- Experience managing campaigns across multiple advertising solutions, formats, and placements.
- Knowledge and proven experience in strategic planning and sales approaches.
- Experience in a client-facing role, with strong communication and stakeholder management skills.
- High oral and written fluency in Spanish and English, required to communicate directly with stakeholders and vendors across Spain and Europe.
Preferred Qualifications
- Previous experience in account management, client solutions, sales, media planning, or digital advertising roles.
- Self-starter and fast learner, with a proactive mindset and start-up spirit.
- Detail-oriented, with strong organizational skills.
- Ability to coordinate different stakeholder interests, priorities, and requests at the same time.
- Experience managing highly structured business environments.
- Deep understanding of measurement solutions and how to leverage them to prove TikTok's value to clients.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.