Client Solutions Manager (Tech) - Global Business Solutions- MENA
Responsibilities
The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client's growth strategy, including upsells, renewals and campaign reactivations.
Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.
Responsibilities:
-Manage and grow post-sale client relationships with advertisers of all sizes.
- Cross-functional coordinate with internal teams such as ad ops, product and R&D teams to ensure a smooth and successful campaign execution.
Want more jobs like this?
Get jobs in Dubai, United Arab Emirates delivered to your inbox every week.
-Work with internal teams to guide inventory allocation-Monitor and analyze ad campaigns, and proactively take initiative to improve results.
-Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
-Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights, and at the same time, use those insights to improve our advertising offerings.
-Share marketplace feedback and guide our advertising strategy-Support and work with the sales team on pre-sale research and pitch.
-Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.
Qualifications
Minimum Qualifications:
- At least 5 years of experience in client-facing roles, with a strong background in digital marketing, account management, or consultancy.
- Analytical Mindset: Demonstrated ability to use data to drive decisions and optimize campaign performance.
- Client-Centric: A natural communicator and relationship builder, committed to delivering solutions that foster client satisfaction and long-term business growth.
- Strategic Thinking: Strong problem-solving skills with a keen ability to align marketing strategies with client goals.
- Industry Expertise: Deep understanding of the digital marketing ecosystem and trends in the services sector.
Preferred Qualifications:
- Expertise in managing Ad Campaigns (META, Google, TikTok etc).
- Experience in managing a portfolio of Tech Clients.
- High oral fluency in Arabic and English is preferred to communicate directly with business partners across the METAP region and external clients.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.