Client Solutions Manager, Industry Operations
Responsibilities
About the Team
The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business. Our teams include Sales, Marketing, Operation, Account Managers, Agency and partnerships, and Marketing Science. GBS is a dynamic, entrepreneurial, and ambitious client group.
Responsibilities
Being a Consultant to global brand clients and internal stakeholders
- We are in the business of solutions - these cover everything from product adoption, strategy and/or optimizations to help global brand clients link their marketing objectives to their business goals.
- Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients, their agencies, and internal teams a holistic view of what next steps to take.
- Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions.
- Driving and facilitating the advertisement adoption of App and Web products, MMPs, TikTok Shop where applicable.
- Putting together narratives, workshops and regular business reviews etc. to educate and upskill clients in charting the way forward.
- Establishing the value of TikTok as a part of a brand's media mix and communication strategy for long-term plans.
- Creating playbooks, GTM guides and case studies for other sales teams to leverage in their client conversations and pitches.
Account Management, Campaign Management & Reporting
- Manage and grow post-sale relationships with brands and their corresponding agency teams, taking a role in steering account growth and success to unlock brand awareness, consideration, and conversion.
- Sense check/challenge media plans and provide suggestions to set clients up for success.
- Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business.
- Own conversations around Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment.
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- Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits.
- Prioritising tasks by urgency level and impact in alignment with Brand Partnerships Managers.
Stakeholder Management & Revenue Impact
- Building trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts.
- Understanding the scope of various cross functional teams and whom to approach for what purpose.
- Pushing through product adoption, programs and packages built around specific company or market level priorities.
- Having an equal stake in Account & Opportunity planning, and working together with the Brand Partnerships team to come up with innovative solutions and strategies.
- Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team.
- Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings.
Qualifications
Minimum Qualifications
- 5+ years experience in global account management/client services roles in digital marketing, with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge.
- Good understanding of digital media and marketing landscape.
- Experience managing branding and performance advertisers with complex and scaling challenges across multiple markets.
- Solid understanding of media metrics, their implications and corresponding studies.
- Proficient in Thinkcell/Excel, dashboarding or similar skillsets, detail oriented, analytical and a creative problem solver.
- Excellent English communication and presentation skills to country C-levels from brands.
Preferred Qualifications
- Experience with performance marketing.
- Specialized vertical knowledge in Fintech, Local service or Travel industries a plus.
- Experience in an in-house brand marketing function, advertising agency or platform client solutions experience preferred.
- Experience with Mobile Measurement Partners and Pixel set up and troubleshooting.
- Experience building strategic programs aimed at driving education and product adoption.
- Experience diagnosing and solving brand requests with partnership and product operation teams.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.