Client Solutions Manager Graduate (GBS) - 2026 Start (BS/MS)

Responsibilities

About the team:
The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client's growth strategy, including upsells, renewals and campaign reactivations.

Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at our Company.
Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities:
- Manage and grow post-sale client relationships with advertisers of all sizes.
- Cross-functional coordinate with internal teams such as ad ops, product and R&D teams to ensure a smooth and successful campaign execution.
- Work with internal teams to guide inventory allocation-Monitor and analyze ad campaigns, and proactively take initiative to improve results.
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
- Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights, and at the same time, use those insights to improve our advertising offerings.
- Share marketplace feedback and guide our advertising strategy-Support and work with the sales team on pre-sale research and pitch.
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.

Qualifications

Minimum Qualifications:
- Individuals who are completing or have recently completed a Bachelor's in Marketing, Business, Communications, Economics, or a related field.
- Strong interest in digital marketing, advertising, technology, and client engagement.
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven recommendations.
- Strong communication and interpersonal skills, with the ability to build relationships and collaborate effectively with internal and external stakeholders.
- Problem-solving skills and a proactive attitude toward learning and adapting in a fast-paced environment.
- Familiarity with digital marketing concepts, online advertising, or social media platforms through coursework, internships, projects, or extracurricular activities.

Preferred Qualifications:
- Internship, project, or academic experience related to digital marketing, advertising, account management, consulting, or customer-facing roles.
- Basic understanding of online advertising platforms, campaign performance metrics, and digital marketing best practices.
- Experience working with data analysis tools.
- Demonstrated interest in the Technology, Services, or Digital Advertising industries through internships, projects, student organizations, or relevant coursework.